Customer Service (Freight Forwarding)

APEX LOGISTICS INTERNATIONAL (S) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a customer service professional to enhance service quality and maintain customer satisfaction. Responsibilities include managing shipping documentation, coordinating with stakeholders, and developing new business from existing customers. Candidates should have import/export experience and excellent communication skills, with Mandarin proficiency being beneficial.

Qualifications

• Experience in a fast-paced and deadline-driven office environment.
• Knowledge of import/export regulations and documents.
• Understanding of profitability and loss planning.

Responsibilities

• Interface with customers to optimize service quality and satisfaction.
• Coordinate day-to-day activities between stakeholders.
• Manage shipping documentation (import/export) efficiently.
• Prepare quotations and maintain internal/external KPIs.

Skills

Import/Export experience in freight forwarding

Leadership experience

Ability to multitask

Excellent verbal & written communication skills

Exceptional customer service skills

Proficient in Microsoft Office Applications

Job description

Job Responsibilities

• Interface with customer and optimizing quality of service, business growth and customer satisfaction
• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
• Serve as backup to internal support group
• Set up customer database, process bookings and executes pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs
• Prepare quotations
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Any other ad-hoc additional functions mandated by Management

Skills / Requirements

• Import/Export experience in freight forwarding with leadership experience will be an advantage
• Ability to work in a fast-paced and deadline-driven office environment
• Knowledge of Import/Export regulations and documents
• Ability to multi-task, prioritize, and manage time effectively
• Understanding of profitability and loss and how to plan to drive growth
• Excellent verbal & written communication skills
• Exceptional customer service and follow up skills
• Responsible for booking, customs clearance, communication with foreign agents.
• Coordinate with overseas and local branch for operation and rate issues.
• Develop new business from existing customers to increase business volume and contribute to profits of the company
• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
• Proficient in Microsoft Office Applications
• 5.5 days work week, 9am - 6pm (Mon - Fri) 9am - 1pm (Sat, work from home)