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Logistics Customer Support Specialist (Malay/English)
Job summary
A leading BPO and Technology firm in Kedah, Malaysia is seeking a Customer Specialist. The role involves responding to customer inquiries, resolving complaints, and maintaining customer satisfaction. Candidates should possess excellent communication skills in English and Malay, with a diploma or higher educational qualification. Experience in BPO is advantageous. This is a full-time position with a rotational shift. Benefits include EPF, Socso, and opportunities for professional development.
Benefits
Qualifications
- Excellent English and Malay communication skills (written, verbal, listening).
- 1-2 years of BPO experience will be an added advantage.
- Ability to work in a fast-paced working environment.
Responsibilities
- Respond to customer inquiries through calls and emails.
- Resolve customer complaints to achieve high satisfaction.
- Record and submit customer complaints using the internal system.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.