Bilingual Customer Success Specialist (Social Media)

FIND Talents (한국어 채용 담당 부서); Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading talent acquisition firm in Penang, Malaysia, is seeking a customer support representative to address user queries via inbound calls, email, and live chat. Ideal candidates possess excellent communication skills in both Korean and English, along with a passion for delivering exceptional customer service. Responsibilities include assisting users with platform functionalities, monitoring abuse reports, and gathering data to enhance user experience. This role requires a flexible schedule and an understanding of social media platforms.

Qualifications

• Prior working experience in a customer-oriented product environment.
• Ability to follow processes and collaborate effectively in a team.
• Experience with inbound calls, email, and chat support is an advantage.

Responsibilities

• Resolve customer queries through calls, emails, or live chats.
• Assist customers in using specific features of the social media platform.
• Ensure that technical issues are resolved promptly.
• Monitor reports of abuse and enforce Terms of Use.
• Gather and analyze data to improve user experience.

Skills

Professional customer service skills

Solutions mindset

Multi-tasking

Excellent written communication in Korean

Excellent communication in English

Basic knowledge of social media platforms

Ability to deliver exemplary customer experience

Job description

A leading talent acquisition firm in Penang, Malaysia, is seeking a customer support representative to address user queries via inbound calls, email, and live chat. Ideal candidates possess excellent communication skills in both Korean and English, along with a passion for delivering exceptional customer service. Responsibilities include assisting users with platform functionalities, monitoring abuse reports, and gathering data to enhance user experience. This role requires a flexible schedule and an understanding of social media platforms.