Customer Success Executive (On-Site Support) - Mandarin Speaking

Cosmo Sprint Industries Sdn Bhd; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A Malaysian service company is looking for a customer service representative fluent in Mandarin, Bahasa Malaysia, and English. This role involves handling inquiries through various channels and visiting clients in the Klang Valley. Candidates should have basic computer skills, strong communication abilities, and a willingness to travel. The position provides benefits like EPF, medical coverage, and training opportunities, fostering a friendly and supportive working environment.

Benefits

EPF & SOCSO

Annual leave & medical leave

Medical/panel clinic coverage

Training & career development opportunities

Petrol claims provided

Toll charges claimable

Friendly and supportive working environment

Qualifications

• Must be able to speak Mandarin, Bahasa Malaysia & English.
• Customer service experience is an added advantage.
• Willing to travel to customer sites around the Klang Valley.

Responsibilities

• Handle customer inquiries via phone, WhatsApp, and email.
• Provide clear and accurate information on products and services.
• Visit customers around the Klang Valley area to follow up on service issues.

Skills

Customer service experience

Basic computer skills

Strong communication skills

Ability to speak Mandarin

Education

Minimum SPM qualification

Tools

MS Office

CRM

Job description

Requirements

• Minimum SPM qualification
• Must be able to speak Mandarin, Bahasa Malaysia & English
• Customer service experience is an added advantage
• Basic computer skills (MS Office, CRM)
• Strong communication skills, patient & responsible
• Willing to travel to customer sites around the Klang Valley to provide on‑site service and support
• Open to Mandarin speakers only

Working Hours

Mon–Fri: 9:00 AM – 5:00 PM

Alternate Saturdays: 9:00 AM – 1:00 PM

Responsibilities

• Handle customer inquiries via phone, WhatsApp, and email
• Provide clear and accurate information on products and services
• Visit customers around the Klang Valley area to follow up on service issues
• Manage and resolve customer problems; elevate cases when necessary
• Update and maintain customer records in CRM
• Coordinate with internal teams to solve customer issues
• Follow up on pending cases until resolution
• Prepare simple customer service reports
• Participate in team meetings and contribute improvement ideas

Benefits

• EPF & SOCSO
• Annual leave & medical leave
• Medical/panel clinic coverage
• Training & career development opportunities
• Petrol claims provided
• Toll charges claimable
• Friendly and supportive working environment