Logistics Customer Support Specialist (Malay/English)

Summitnext Technologies; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology firm in Kedah, Malaysia is seeking a Customer Specialist. The role involves responding to customer inquiries, resolving complaints, and maintaining customer satisfaction. Candidates should possess excellent communication skills in English and Malay, with a diploma or higher educational qualification. Experience in BPO is advantageous. This is a full-time position with a rotational shift. Benefits include EPF, Socso, and opportunities for professional development.

Benefits

EPF

Socso

Birthday Leave

Maternity leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• Excellent English and Malay communication skills (written, verbal, listening).
• 1-2 years of BPO experience will be an added advantage.
• Ability to work in a fast-paced working environment.

Responsibilities

• Respond to customer inquiries through calls and emails.
• Resolve customer complaints to achieve high satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication

Excellent Malay communication

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma or above

Job description

A leading BPO and Technology firm in Kedah, Malaysia is seeking a Customer Specialist. The role involves responding to customer inquiries, resolving complaints, and maintaining customer satisfaction. Candidates should possess excellent communication skills in English and Malay, with a diploma or higher educational qualification. Experience in BPO is advantageous. This is a full-time position with a rotational shift. Benefits include EPF, Socso, and opportunities for professional development.