Native Korean Customer Success Specialist

FIND Talents (한국어 채용 담당 부서); Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Malaysia seeks a Customer Support Representative. The ideal candidate should have a Bachelor’s Degree or a Diploma, B2 English proficiency, and at least 6 months of customer support experience. Key responsibilities include supporting customers with online orders, processing payments, and ensuring data security. Fresh graduates in relevant fields are encouraged to apply. This role requires strong interpersonal skills, active listening, and a positive attitude in a fast-paced environment.

Qualifications

• Minimum of 6 months work experience in customer support.
• Fresh graduates with degrees in English, Mass Communication, or related fields are welcome.
• Call centre experience is a plus.

Responsibilities

• Support customers to place online orders.
• Provide timely support via phone calls and email.
• Process payments and safeguard customer data.
• Proactively address issues to protect brand loyalty.
• Collaborate with team members for continuous improvement.
• Maintain service quality and meet performance indicators.

Skills

Customer Service orientation

Active Listening Skills

Customer Expectations Management

Critical Thinking

Emotional Intelligence

Education

Bachelor’s Degree or Diploma in any discipline

B2 level English language proficiency

Tools

Microsoft Windows

Microsoft Office

Job description

A recruitment agency in Malaysia seeks a Customer Support Representative. The ideal candidate should have a Bachelor’s Degree or a Diploma, B2 English proficiency, and at least 6 months of customer support experience. Key responsibilities include supporting customers with online orders, processing payments, and ensuring data security. Fresh graduates in relevant fields are encouraged to apply. This role requires strong interpersonal skills, active listening, and a positive attitude in a fast-paced environment.