Jewelry Customer Care Specialist (Multichannel)

Masdora Jewellery (M) Sdn Bhd; Butterworth; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading jewellery retailer in Butterworth, Penang is seeking a customer service professional to handle inquiries via social media and provide product guidance. The ideal candidate will have excellent communication skills in English and Bahasa Malaysia, with a preference for Mandarin. Experience in retail or e-commerce is beneficial. The company offers various benefits including staff meals, allowances, and annual leave, creating a supportive work environment.

Benefits

Staff Meal

Attendance Allowance

Snacks and drinks free flow

Monthly Birthday Celebration

Staff Purchase Privilege

EPF / SOCSO / PCB

Medical and Hospitalisation Leave

Annual Leave

Performance Bonus

Qualifications

• Good communication skills in English and Bahasa Malaysia (Mandarin is a bonus).
• Able to multitask and respond quickly.
• Experience in retail or e-commerce customer service preferred.

Responsibilities

• Handle customer inquiries via WhatsApp, DM, FB, and IG.
• Provide product information and guide customers to the right jewellery.
• Manage order updates, after-sales service, and follow-ups.
• Coordinate with operations team for smooth delivery.
• Conduct live sessions and handle walk-in customers.

Skills

Communication in English

Communication in Bahasa Malaysia

Multitasking

Customer service experience

Job description

A leading jewellery retailer in Butterworth, Penang is seeking a customer service professional to handle inquiries via social media and provide product guidance. The ideal candidate will have excellent communication skills in English and Bahasa Malaysia, with a preference for Mandarin. Experience in retail or e-commerce is beneficial. The company offers various benefits including staff meals, allowances, and annual leave, creating a supportive work environment.