Technical jobs in Malaysia

Job Description: Customer Support Agent L1

Basic from Start Basic RM4000 with attractive allowance

Shift Times: 9am–6pm

Technical Support Agent L1s possess a broad and basic understanding of product functions and features. They serve as the first line of customer support, addressing inquiries and concerns about products, and offering basic to intermediate troubleshooting guidance.

• Provide and process information in response to inquiries, concerns, and requests about products, warranty support, and services.
• Interact with customers to offer information and support regarding products, warranty, and services.
• Gather customer information and determine issues by evaluating and analyzing symptoms.
• Diagnose and resolve technical hardware and software issues.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escalate priority issues according to client specifications.
• Redirect and document problems to appropriate resources (Escalation).
• Offer alternative solutions where appropriate, aiming to retain customer and client business.

• Candidate must possess at least a Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master\u2019s Degree in any field.
• Have experience in Open API and strong interest in troubleshooting for digital marketing platform.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Excellent verbal and written communication skills in English and Mandarin of the supporting market.

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