Technical Engineer/Manager, Sabah

TP-Link Malaysia; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global networking solutions provider is seeking a professional for a technical support role focused on customer requirements in Malaysia. Responsibilities include understanding client needs, delivering technical proposals, and designing competitive solutions in networking products. Ideal candidates should have a Bachelor’s degree in a relevant field, at least 3 years of experience, and be proficient in WAN & LAN systems. The company offers a range of benefits including public holidays, team events, and employee discounts.

Benefits

Public holidays observed

Additional leave for public holidays

Free parking

Birthday voucher

Staff purchase discounts

Annual company trip

Festive gifts

Qualifications

• Minimum 3 years in Business Network domain or technical support.
• Fluent in Bahasa Malaysia and Mandarin for effective communication.

Responsibilities

• Understand customers' technical requirements and handle pre-sales issues.
• Deliver formal technical proposals and presentations.
• Design product solutions and conduct product demonstrations.

Skills

Technical alignment

Fluent in English

Proficiency in WAN & LAN networking

Negotiation skills

Capable of handling pre-sales issues

Education

Bachelor's degree in Telecommunication, IT, Computer Science, or Engineering

Tools

Networking products

CCTV systems

OCNA/TPNP or other networking certifications

Job description

TP-Link is a global provider of reliable networking and CCTV products available in over 170 countries and serving billions of customers worldwide. TP-Link has been ranked by analyst firm IDC as the No. 1 provider of Wi‑Fi devices for consecutive 12 years. TP-Link is now growing to become the most competitive provider of networking products with aspirations to become the No.1 Wi‑Fi 7 networking brand in the world and striving for a larger global market share, while further advancing in the world of Networking, IoT and CCTV to better serve our most valued customers with products that make their lives easier.

What You Will Do

• Deeply understand customers' business and technical requirements, handling customer pre‑sales technical related issues.
• Identify key customer requirements and coordinate with Account Manager to provide customers proper products.
• Promote solutions to defined customers and deliver formal technical proposals and presentations.
• Take charge of product solution design, and make sure the solution is competitive technically.
• Plan and deliver product demonstrations to potential clients by showing how to solve their issues and meet their requirements through proof of concepts (POCs).
• Complete other tasks issued by the company.

What We Look For

• Minimum 3 years in Business Network domain or technical support.
• Bachelors degree in Telecommunication, IT, Computer Science, or Engineering.
• Proficiency in WAN & LAN networking products (Switch, Wireless Access Point, Router), CCTV systems, GPON, Gateway, AP, and IP CCTV.
• Having OCNA/TPNP or other networking certifications would be an added advantage.
• Fluent in English, Bahasa Malaysia, and Mandarin for effective communication.
• Capable of technical alignment, negotiation, and clarification with customers.

What We Offer

• All national and federal territory public holidays observed.
• Additional leave for public holidays falling on Saturdays.
• Free parking, birthday voucher, staff purchase discounts.
• Weekly sport sessions, monthly birthday events, quarterly team building.
• Annual company trip, annual dinner, Long Service Award.
• Festive gifts (CNY, Mid‑Autumn Festival), pantry supplies, and ad‑hoc events.