Aftermarket Service Sales Engineer

eXecSearch; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established MNC specializing in industrial systems is seeking an Aftermarket Service Sales Engineer to drive revenue growth and ensure customer retention. This role focuses on selling service contracts, spare parts, and aftermarket solutions while building strong relationships with existing clients. Ideal candidates will have a relevant degree, 2-4 years of experience, and excellent technical sales and communication skills. The role offers opportunities to work closely with engineering teams and develop tailored proposals for optimizing equipment lifecycle support.

Qualifications

• 2-4 years’ experience in aftermarket sales, technical sales, or service engineering.
• Fresh graduates who are highly self-motivated and excel in communication are encouraged to apply.
• Strong understanding of equipment maintenance and lifecycle optimization.

Responsibilities

• Drive revenue growth through the sale of service contracts and spare parts.
• Ensure customer retention while supporting equipment lifecycle optimization.
• Develop tailored proposals that align with customer operational and financial goals.

Skills

Communication skills

Technical sales ability

Customer relationship management

Negotiation skills

Analytical skills

Education

Degree/Diploma in Mechanical, Electrical, Industrial Engineering, or related field

Tools

CRM tools (Salesforce, HubSpot)

Job description

The Aftermarket Service Sales Engineer is responsible for driving revenue growth and customer retention through service contracts, spare parts, upgrades, retrofits, and other value‑enhancing aftermarket solutions. This role bridges technical understanding with commercial strategy, ensuring customers receive high‑performing, lifecycle‑optimized equipment support. The ideal candidate is both a relationship builder and a solutions‑focused technical salesperson.

Position Overview

Drive revenue growth through the sale of service contracts, spare parts, upgrades, and value‑added aftermarket solutions for existing customers while ensuring customer retention and equipment lifecycle optimization.

Responsibilities

• Drive revenue growth through the sale of service contracts, spare parts, upgrades, and value‑added aftermarket solutions for existing customers.
• Ensure customer retention and equipment lifecycle optimization while supporting business sustainability.
• Promote upgrade packages, system retrofits, and spare parts sales to maximize asset performance.
• Develop tailored proposals that align with customer operational and financial goals.
• Maintain strong relationships with existing customers to ensure contract renewals and satisfaction.
• Work closely with service delivery, engineering, and technical teams to design feasible service offerings.
• Prepare accurate quotations, tender responses, and service‑level agreements (SLAs).
• Monitor competitors’ service offers and position your company’s unique value proposition.
• Manage pipeline using CRM tools (e.g., Salesforce, HubSpot).
• Report on monthly service sales performance, renewal rates, and customer retention.

Qualifications

• Degree/Diploma in Mechanical, Electrical, Industrial Engineering, or related field.
• 2–4 years’ experience in aftermarket sales, technical sales, or service engineering.
• Fresh graduates who are highly self‑motivated, excel in communication are encouraged to apply.
• Strong understanding of equipment maintenance, lifecycle optimization, or industrial systems.
• Prior experience and track record in service contract or spare parts sales is an advantage.
• CRM experience (Salesforce, HubSpot, etc.) preferred.
• Knowledge of aftermarket solutions, service contracts, and retrofits.
• Ability to read technical documentation and understand equipment functionality.
• Strong analysis and proposal‑development capability.
• Excellent customer relationship management.
• Strong communication, negotiation, and presentation abilities.
• Attention to detail and strong organizational skills.
• Collaborative mindset when working with cross‑functional teams.

Company Background

The client is an established MNC specialized in industrial indoor climate control and HVAC systems.