Customer Service Executive

LK Lazy Kitchen Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A technology-focused kitchen service in Malaysia seeks a Customer Service Executive to provide remote support for clients. Ideal candidates should be fluent in English and Mandarin, possess basic computer skills, and be self-disciplined. Responsibilities include handling customer inquiries via chat and email, assisting with CRM setups, and troubleshooting technical issues. This role offers a supportive work-from-home environment along with benefits including annual leave and training provided.

Benefits

Annual Leave

EPF

SOCSO

EIS

Training Provided

Qualifications

• Fluent in English and Mandarin (spoken and written) is a must.
• Experience in customer service, SaaS, or technical support is an advantage.
• Basic knowledge of CRM systems is helpful but not required.

Responsibilities

• Respond to customer inquiries via WhatsApp, chat, and email.
• Assist clients with CRM setup and configurations.
• Troubleshoot technical problems and guide customers clearly.

Skills

Fluent in English

Fluent in Mandarin

Basic computer skills

Self-discipline

Job description

Job Overview

We are seeking a responsible, patient, and tech-oriented Customer Service Executive to be the main point of contact for our clients. You will handle customer inquiries, basic technical support, and customer retention, all from home.

Must Have

• Fluent in English and Mandarin (spoken and written)
• Comfortable communicating with customers via chat and messaging platforms
• Basic computer skills and willingness to learn new systems
• Self-disciplined and able to work independently from home
• Reliable internet connection and quiet work environment

Added Advantage (Bonus)

• Experience in customer service, SaaS, or technical support
• Basic knowledge of CRM systems, automation tools, or digital marketing
• Familiarity with High-level (not required, training provided)

Key Responsibilities

1. Customer Support & Technical Assistance
   • Respond to customer inquiries via WhatsApp, chat, and email
   • Assist clients with:
   • CRM setup and basic configurations
   • Automation workflows
   • WhatsApp / API-related questions
   • Login, access, and system usage issues
   • Troubleshoot common technical problems and elevate complex cases when necessary
   • Guide customers step-by-step using clear, non-technical language
2. Customer Retention & Account Care
   • Follow up with customers who face issues or show signs of dissatisfaction
   • Provide solutions to retain customers and reduce cancellations
   • Educate clients on how to better use the system to achieve results
   • Build long-term relationships through consistent and proactive support
3. Internal Coordination
   • Document common issues and standard solutions
   • Provide feedback to the founding team on recurring problems or improvement areas
   • Maintain proper records of customer interactions

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided

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