Quality Control à Malaisie

• Responsible for technology vendor and contract performance, category cost optimization and procurement strategy, regulatory compliance assurance, risk assessments, and Vendor governance processes.
• Acts as the single point of contact for Group Risk, Legal, and Compliance on vendor-related matters.
• Manages the vendor performance lifecycle, analytics, and continuous improvement initiatives. Translates vendor data into insights and actions to improve service, cost, and innovation outcomes.

Key Responsibilities:

• Category Management in Technology primary responsible for Spend analysis, Demand analysis (forecast vs actual), Market insight and trends, Contract analysis, and Cost drivers.
• Understands vendor and contract requirements in Technology and Banking.
• Lead third-party risk assessments, onboarding due diligence, and exit planning.
• Track vendor compliance to obligations, certifications, and risk tier and controls aligned to internal Procurement policy, BNM RMiT and outsourcing guidelines.
• Facilitate internal audits, regulatory reviews, and control testing for vendor engagements.
• Monitor SLAs, KPIs, and contract adherence through scorecards and escalation frameworks to identify contract non-performance and penalties.
• Develop vendor scorecards, dashboards, and performance reporting frameworks.
• Monitor contractual KPIs and SLAs across technology domains.
• Lead QBRs (Quarterly Business Reviews) and service improvement plans with vendors.
• Drive cost benchmarking, spend tracking, and cost-avoidance reporting.
• Collaborate with Business/Technology leads on vendor renewal decisions.

Requirements:

• Minimum 10 years’ experience in Procurement or Vendor Management for Technology.
• Background in Financial sector or understands banking or financial sector vendor requirements, is an advantage.
• Expertise in Category Strategy formulation, vendor performance oversight, vendor lifecycle understanding, and contract management.