Strategic Delivery Lead, Healthcare Ops (Cantonese)

Cognizant; Kuala Lumpur; On-site; MYR 130,000 - 180,000; Full time

Job summary

A leading technology services company in Kuala Lumpur is seeking a Delivery Lead for Business Operations. The role focuses on overseeing project delivery in the healthcare insurance sector, managing client relationships, and driving continuous improvement. Ideal candidates should have 12-15 years of experience, deep industry knowledge, and fluency in Cantonese and English. Competitive remuneration and benefits will be provided.

Qualifications

• 12-15 years of experience in healthcare insurance delivery.
• Must be native or proficient in Cantonese and English.
• Experience managing projects and teams.

Responsibilities

• Oversee the planning and delivery of multiple projects.
• Lead project teams, fostering collaboration and communication.
• Act as primary contact for clients and ensure their satisfaction.
• Implement quality assurance measures for high-quality deliverables.
• Drive process optimization and continuous improvement.

Skills

Deep understanding of healthcare insurance industry

Language Proficiency in English and Cantonese

End to end understanding of health insurance claims process

Job description

A leading technology services company in Kuala Lumpur is seeking a Delivery Lead for Business Operations. The role focuses on overseeing project delivery in the healthcare insurance sector, managing client relationships, and driving continuous improvement. Ideal candidates should have 12-15 years of experience, deep industry knowledge, and fluency in Cantonese and English. Competitive remuneration and benefits will be provided.