8,297

Project Management jobs in Malaysia

Customer Experience (Projects) - Operations, MY Marketplace

Shopee

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
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Support Engineer (English & Mandarin)

Avepoint

Kuala Lumpur
On-site
MYR 48,000 - 60,000
30+ days ago

Global Accounting Hub Operations & Performance Lead

DHL Germany

Malaysia
On-site
MYR 150,000 - 200,000
30+ days ago

Dynamics 365 FO Functional Consultant

sa.global

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Project Engineer (Kulim)

Reeracoen Recruitment

Kulim
On-site
MYR 30,000 - 60,000
30+ days ago
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MS CRM System Analyst/Business Analyst

Unison Consulting Pte Ltd

Kuala Lumpur
On-site
MYR 80,000 - 120,000
30+ days ago

Security Support

Celestica

Kulai
On-site
MYR 150,000 - 200,000
30+ days ago

API & Integration Senior Developer, APAC

Zurich 56 Company Ltd

Kuala Lumpur
On-site
MYR 80,000 - 120,000
30+ days ago
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Global Sales & Projects Executive (International Markets)

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Success & Implementation Specialist

Capcon Asia

Kuala Lumpur
Hybrid
MYR 60,000 - 80,000
30+ days ago

APP Development Engineer

Cultivar Staffing & Search

Sarawak
Remote
MYR 100,000 - 150,000
30+ days ago

Account Manager - Large Format Printer MNC

Michael Page

Kuala Selangor
On-site
MYR 100,000 - 150,000
30+ days ago

Marketing Operations & Revenue Growth Lead

Career Horizons

Kuala Lumpur
On-site
MYR 80,000 - 120,000
30+ days ago

PL/SQL Developer: Agile, Debug & Systems Integration Lead

eTeam

Kuala Lumpur
On-site
MYR 150,000 - 200,000
30+ days ago

Specialist/ Engineer - Plant Engineering (Plating)

AT & S Austria Technologie & Systemtechnik Aktiengesellschaft

Kulim
On-site
MYR 150,000 - 200,000
30+ days ago

Specialist/ Engineer - Plant Engineering (Litho)

AT & S Austria Technologie & Systemtechnik Aktiengesellschaft

Kulim
On-site
MYR 70,000 - 90,000
30+ days ago

Edible Oils Product Specialist - Specialty Fats

Cargill

Kuala Lumpur
On-site
MYR 80,000 - 120,000
30+ days ago

Engineer, Production (Dicing, ID Saw, Laser)

SCHOTT

Seberang Perai
On-site
MYR 150,000 - 200,000
30+ days ago

ACMV Engineer x4 (Data Centre/Construction/MNC)

Talent Trader Group

Johor Bahru
On-site
MYR 60,000 - 80,000
30+ days ago

IT Project Manager Cum Scrum Master

Unison Consulting Pte Ltd

Kuala Lumpur
On-site
MYR 80,000 - 100,000
30+ days ago

Assistant Manager Technical Support - Piping

National Oilwell Varco

Johor Bahru
On-site
MYR 80,000 - 100,000
30+ days ago

Senior Business Analyst - Insurance, Cantonese Speaker (Fully Remote)

CoverGo

Malaysia
Remote
MYR 80,000 - 120,000
30+ days ago

Digital Marketing Lead – SEO, SEM & Social Strategy

Berjaya Corporation Berhad

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Assistant Manager, Digital Marketing

Berjaya Corporation Berhad

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Legal Operations Support Associate

ResMed

Kuala Lumpur
On-site
MYR 45,000 - 60,000
30+ days ago

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Customer Experience (Projects) - Operations, MY Marketplace
Shopee
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Full time
30+ days ago

Job summary

A leading e-commerce platform in Kuala Lumpur seeks a Customer Experience professional to analyze user feedback and improve app interaction. This role involves competitor research, collaborating with product teams, and driving customer experience projects. Ideal candidates have experience in consulting, a relevant degree, and strong communication skills. This position is critical in enhancing customer satisfaction and maintaining a competitive edge in the market.

Qualifications

  • Experience in Management Consulting, Customer Experience, Market Research, or Project Management.
  • Degree in Economics or Engineering.
  • Critical thinking and problem-solving skills.
  • Ability to understand complex systems.
  • Strong communication skills in English.
  • Expertise in Google and Microsoft products.

Responsibilities

  • Analyze customer feedback and user interaction data.
  • Conduct market research on competitors.
  • Work closely with the product team.
  • Stay updated on e-commerce trends.
  • Drive and monitor key Customer Experience projects.
Job description
Customer Experience (Projects) - Operations, MY Marketplace

Job Description

  • Customer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements.
  • Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee’s, identifying gaps and opportunities.
  • Buyer user research: Work closely with product team to suggest improvements or new features based on customer insights.
  • E-commerce market scan and monitoring: Stay updated on the latest trends in e-commerce, UX/UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
  • Projects and process improvement: Drive, track and monitor key Customer Experience-related projects arising from insights.

Requirements

  • Have experience either in a Management Consulting, Customer Experience, Market Research or Project Management role from relevant industries (preferably e-commerce or technology)
  • Degree in Economics / Engineering
  • Critical thinking and problem-solving skills
  • Systems thinker with ability to understand the holistic picture and complex considerations
  • Able to work with tight deadlines in a fast paced environment
  • Able to influence key stakeholders based on findings
  • Strong communication skills in English (verbal and written)
  • Expert in Google and Microsoft-related products
    • Google slides, Google sheets
    • Excel, PowerPoint
Tahap senioriti
  • Lain-lain
Specialist, Customer Experience (English Speaker)
Customer Success Specialist - Urgent Hiring

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.