MS CRM System Analyst/Business Analyst

Unison Consulting Pte Ltd; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A consulting firm in Kuala Lumpur is seeking a skilled System Analyst with over 10 years of experience. The role involves project leadership in customer onboarding and application development, emphasizing Microsoft Dynamics CRM. Strong communication skills and expertise in functional requirement management are essential. This position offers a chance to impact various business projects with a dynamic team.

Qualifications

• More than 10 years of experience in a system analyst role.
• Solid experience in functional requirement management.
• Experience with Microsoft Dynamics 365 customization and configuration.

Responsibilities

• Lead customer onboarding and lending application projects.
• Assist in planning and implementing Microsoft Dynamics CRM applications.
• Prepare comprehensive system test strategies and test plans.

Skills

Interpersonal skills

Communication skills

Functional requirement management

Business process modeling

Experience with Scrum

Microsoft Dynamics 365

Education

Bachelor's Degree in Computer Science, Engineering, or similar

Job description

Responsibilities

• The System Analyst will be involved in project and quarterly release – Leads, Customer Onboarding and Lending Application and Leads and is responsible for understanding business requirements and translating them to Functional Specifications and Technical Design Specification.
• The role will require this activity to be performed on an end to end basis, across functional domains and technologies.
• Assist technical delivery/development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application.
• Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support.
• Will be involved in assisting in change request tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures.
• Assist in managing business users, vendor and interface application team to ensure successful delivery of change request.
• Collaborate with cross-functional interface application teams.
• Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance.
• Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.
• Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with change request scope, quality requirements and targets.
• Manage release Change Management. Ensure changes are completed according to the change request and/or release schedule.
• Assist to formulate implementation and deployment plan for system cutover.
• Support change request planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation).

Qualifications

• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory.
• More than 10 years of experience in system analyst role.
• Good interpersonal and communication skills, both verbal and written.
• Solid experience in functional requirement management and end to end requirement analysis.
• Solid experience in business process modeling and functional design.
• Experience with Scrum or similar agile development.
• Experience with Microsoft Dynamics 365 Customization and Configuration