Logistics Customer Support Executive (Malay/English)

SummitNext Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking Customer Service Executives to deliver exceptional support within the logistics industry. Candidates must possess strong communication skills in both English and Malay, and a diploma or higher. Responsibilities include responding to inquiries, resolving complaints, and documenting issues promptly. The position is full-time, requiring work in the office on a rotational shift basis, offering competitive compensation and benefits like EPF and professional development opportunities.

Benefits

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Qualifications

• Excellent written, verbal, and listening skills in English and Malay.
• Customer-oriented with a pleasant demeanor and ability to work in teams.
• Able to learn quickly and thrive under pressure.

Responsibilities

• Respond to customer inquiries via calls, emails, and other tools.
• Resolve customer complaints for high satisfaction.
• Record and submit complaints according to SOP.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Interpersonal Skills

Proficiency in office software

Education

Diploma and above

Job description

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking Customer Service Executives to deliver exceptional support within the logistics industry. Candidates must possess strong communication skills in both English and Malay, and a diploma or higher. Responsibilities include responding to inquiries, resolving complaints, and documenting issues promptly. The position is full-time, requiring work in the office on a rotational shift basis, offering competitive compensation and benefits like EPF and professional development opportunities.