Customs Operations Supervisor

MVC Resources; Klang City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A logistics company is seeking a Customs Operations Supervisor in Klang City, Malaysia. The role involves overseeing customs clearance operations, coordinating with government agencies, and ensuring compliance with regulations. Candidates should have 3-5 years of experience in logistics, strong communication skills, and detail-oriented abilities. Benefits include medical coverage, free parking, and various employee engagement activities.

Benefits

Free company parking

Medical & insurance coverage

Panel clinic coverage

Baby gift contribution

Wedding contribution

Condolence offering

Dental & optical benefits

Fun club activities

Qualifications

• Minimum 3–5 years of experience in customs clearance, forwarding operations, or related logistics roles.
• Strong understanding of customs regulations, import/export procedures, tariff classification, and documentation requirements.
• Hands-on experience with government agencies such as SIRIM, CIDB, MAQIS, KKM.

Responsibilities

• Maintain ongoing communication with relevant parties for updates.
• Coordinate tasks among the Customs Clerk team for workflow.
• Manage customs operations for effective clearance of shipments.

Skills

Experience in customs clearance

Understanding of customs regulations

Strong communication skills

Detail-oriented and proactive

Job description

Customs Operations Supervisor (Logistic)

• Maintain ongoing communication and correspondence with all relevant parties, ensuring timely feedback and status updates to the superior.
• Distribute and coordinate tasks fairly among the Customs Clerk team to ensure smooth workflow.
• Coordinate inspections and examinations with Government agencies such as SIRIM, CIDB MAQIS, KKM, Pharmacy and others.
• Ensure smooth, efficient, and professional execution of forwarding operations at all Port (Port Klang).
• Manage, expedite, and monitor customs operations to ensure effective and efficient clearance of all inbound and outbound shipments.
• Attend to all queries raised by Customs Officers, including matters related to documentation, and accompany customers to Customs when required.
• Oversee, support, and monitor the EDI team in performing declarations accurately. Advise coordinators on the correct tariff codes and liaise with Penjenisan when necessary to confirm classification.
• Monitor and verify the amended balance (MIDA exemption) and expiry dates of Bank Guarantee (BG).
• Perform any other duties assigned by the superior as and when required.

Requirements

• Minimum 3–5 years of experience in customs clearance, forwarding operations, or related logistics roles.
• Strong understanding of customs regulations, import/export procedures, tariff classification, and documentation requirements.
• Hands‑on experience dealing with government agencies such as SIRIM, CIDB, MAQIS, KKM, Pharmacy, and other regulatory bodies.
• Familiar with Port Klang operations and customs processes for inbound and outbound shipments.
• Strong communication skills with the ability to liaise with Customs Officers and handle queries professionally.
• Detail‑oriented, proactive, and able to handle time‑sensitive clearance issues.

Benefits

• Free company parking provided
• Medical & insurance coverage
• Panel clinic coverage
• Baby gift contribution
• Wedding contribution
• Condolence offering
• Dental & optical benefits
• Fun club activities & employee engagement events