Head of 4PL Logistics Operations

DHL Asia Pacific Shared Services Sdn Bhd; Penang; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading logistics company in Malaysia is seeking an experienced professional for a key role in logistics operations. The ideal candidate will have over 10 years of relevant experience, strong customer relationship management skills, and the ability to lead teams effectively. Responsibilities include overseeing transportation processes, managing service delivery, and driving continuous improvement initiatives. This position offers a dynamic working environment with opportunities for personal and professional growth.

Qualifications

• Minimum 10 years of experience in Logistics, Transportation, and International Freight Operations.
• Experience in 4PL environment and Key Account Management is advantageous.
• Ability to work independently with good judgment.

Responsibilities

• Serve as the primary contact for all transportation-related processes.
• Manage customer relationships to meet service standards.
• Lead and manage the Control Tower team for service delivery.
• Drive continuous improvement and innovation in operations.

Skills

Logistics management

Customer relationship management

Problem-solving

Team leadership

Education

Degree in Logistics and Supply Chain

Tools

Spreadsheets

Word processing software

Job description

A leading logistics company in Malaysia is seeking an experienced professional for a key role in logistics operations. The ideal candidate will have over 10 years of relevant experience, strong customer relationship management skills, and the ability to lead teams effectively. Responsibilities include overseeing transportation processes, managing service delivery, and driving continuous improvement initiatives. This position offers a dynamic working environment with opportunities for personal and professional growth.