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Microsoft 365 & Endpoints Support Specialist
Résumé du poste
A leading IT support consultancy in Kuala Lumpur is looking for a dedicated support professional to provide first-line technical assistance. Responsibilities include managing IT incidents and service requests, ensuring high user satisfaction, and supporting Microsoft 365 and endpoint environments. Candidates should have a working knowledge of Microsoft 365, ITSM tools like ServiceNow, and excellent customer service skills. This opportunity offers the chance to contribute to a fast-paced digital workplace environment.
Prestations
Qualifications
- Working knowledge of Microsoft 365 suite and Azure Active Directory.
- Familiarity with ITSM tools like ServiceNow or Remedy.
- Excellent communication and troubleshooting skills.
Responsabilités
- Serve as the first point of contact for all IT-related issues.
- Log, categorize, and prioritize incidents and service requests.
- Provide basic troubleshooting for Microsoft 365 and endpoint devices.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.