Remote Customer Onboarding Engineer - Technical Success

Veeam Software; Kuala Lumpur; Remote; MYR 80,000 - 120,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is looking for a Customer Technical Onboarding Engineer to facilitate customer onboarding, ensuring their success with Veeam products. The role demands strong technical and interpersonal skills, with responsibilities including relationship building, product guidance, and collaboration with internal teams. Ideal candidates should have over 6 years of experience and relevant technical certifications. The position includes benefits such as a competitive compensation package and professional training opportunities.

Benefits

Competitive compensation package

Paid time off and global volunteer days

Private medical insurance

Flexible Spending Allowance

Professional training and education opportunities

Qualifications

• Experience with data life-cycle management and IT audit requirements.
• Adept at leading conversations on technical and non-technical topics.
• Able to work independently in a fast-paced environment.

Responsibilities

• Engage with customers during the onboarding phase to establish relationships.
• Advocate for customers regarding their experience and value realization.
• Collaborate with internal teams to enhance the onboarding experience.

Skills

Technical understanding of Veeam technologies

Verbal and written communication skills

Relationship development

Conflict management

Time management skills

Education

VMCE and VMCA certification

6+ years of relevant industry experience

Tools

Monitoring tools

Virtualization technologies

Job description

A leading technology firm in Kuala Lumpur is looking for a Customer Technical Onboarding Engineer to facilitate customer onboarding, ensuring their success with Veeam products. The role demands strong technical and interpersonal skills, with responsibilities including relationship building, product guidance, and collaboration with internal teams. Ideal candidates should have over 6 years of experience and relevant technical certifications. The position includes benefits such as a competitive compensation package and professional training opportunities.