Japanese-Speaking Helpdesk Analyst – Mac Support (Remote)

NTT DATA North America; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global technology services firm is seeking a Helpdesk Analyst - Japanese Speaking in Kuala Lumpur, Malaysia. This role involves providing exceptional IT support, including troubleshooting for Mac and Windows environments. Applicants must possess excellent English and Japanese communication skills, alongside strong customer service capabilities. Remote work options are available, making this a flexible opportunity with a leading firm.

Qualifications

• Must have excellent communication skills in English and Japanese.
• Ability to troubleshoot IT software and hardware issues on Mac and Windows.
• Be a great team player with exceptional customer service skills.

Responsibilities

• Provide IT Service Desk support and training to end-users.
• Record and escalate support issues to the next level.
• Work with internal IT teams on system testing and maintenance.

Skills

Excellent English

Strong Japanese verbal and written skills

Basic IT software and hardware troubleshooting

Exceptional customer service skills

Great communication skills

Education

Primary/Secondary School/O Level

Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma

Job description

A global technology services firm is seeking a Helpdesk Analyst - Japanese Speaking in Kuala Lumpur, Malaysia. This role involves providing exceptional IT support, including troubleshooting for Mac and Windows environments. Applicants must possess excellent English and Japanese communication skills, alongside strong customer service capabilities. Remote work options are available, making this a flexible opportunity with a leading firm.