Microsoft 365 & Endpoints Support Specialist

Delaware Consulting; Kuala Lumpur; Remote; MYR 150,000 - 200,000; Full time

Job summary

A leading IT support consultancy in Kuala Lumpur is looking for a dedicated support professional to provide first-line technical assistance. Responsibilities include managing IT incidents and service requests, ensuring high user satisfaction, and supporting Microsoft 365 and endpoint environments. Candidates should have a working knowledge of Microsoft 365, ITSM tools like ServiceNow, and excellent customer service skills. This opportunity offers the chance to contribute to a fast-paced digital workplace environment.

Benefits

Competitive salary

Opportunities for training and development

Dynamic work environment

Qualifications

• Working knowledge of Microsoft 365 suite and Azure Active Directory.
• Familiarity with ITSM tools like ServiceNow or Remedy.
• Excellent communication and troubleshooting skills.

Responsibilities

• Serve as the first point of contact for all IT-related issues.
• Log, categorize, and prioritize incidents and service requests.
• Provide basic troubleshooting for Microsoft 365 and endpoint devices.

Skills

Communication skills

Troubleshooting

Customer service

Documentation skills

Education

Working knowledge of Microsoft 365 suite

Familiarity with ITSM tools

Understanding of ITIL Foundation concepts

Tools

ServiceNow

Microsoft Teams

Salesforce

Job description

A leading IT support consultancy in Kuala Lumpur is looking for a dedicated support professional to provide first-line technical assistance. Responsibilities include managing IT incidents and service requests, ensuring high user satisfaction, and supporting Microsoft 365 and endpoint environments. Candidates should have a working knowledge of Microsoft 365, ITSM tools like ServiceNow, and excellent customer service skills. This opportunity offers the chance to contribute to a fast-paced digital workplace environment.