Branch Manager (Klang Valley) (BPP - Bandar Puteri Puchong)

Hong Leong Bank; Puchong; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial institution in Malaysia seeks a Branch Manager to oversee business development and ensure growth and competitiveness. The role includes monitoring branch performance, driving customer acquisition, and fostering team development. Qualified candidates should possess a degree in relevant fields and have over 5 years of experience in customer service and financial product sales. Strong leadership and communication skills are essential to succeed in this role.

Qualifications

• Minimum 5 years' experience in a branch operational role or related areas.
• Strong ability to achieve sales targets and service standards.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Drive sustainable growth and new customer acquisition.
• Monitor branch performance across financial and customer service metrics.
• Seek opportunities for process optimization and innovation.
• Participate in strategic planning and decision-making processes.
• Foster a culture of continuous learning and knowledge sharing.
• Collaborate with management to optimize lending direction.

Skills

People management

Leadership skills

Interpersonal communication

Organizational skills

Planning skills

Education

Degree/Diploma/Professional Certification

Undergraduate degree in Accounting/Banking/Finance

Job description

The Branch Manager is responsible for all aspects of business development, management functions from operation to revenue generation, contributing towards achieving the region’s overall profitability targets. By providing leadership, monitoring performance, driving continuous improvement, and acting as a liaison with senior management, the Branch Manager ensures the branch’s sustainable growth and competitiveness in the market. The successful candidate will report to the Regional Community General Manager.

Job Responsibilities

• Drive sustainable growth and acquisition of new customers for Auto Loan, Mortgage, Cards, Unsecured Loans, Investment, SME & Insurance;
• Monitor the performance of the branch (financial, operational and customer service) while establishing appropriate metrics and benchmarks to assess the efficiency and effectiveness of each branch and identify areas for improvement;
• Seek out opportunities for innovation, process optimization, and cost savings by reviewing best practices, industry trends, and market conditions;
• Participate in strategic planning and decision-making processes, providing valuable insights and recommendations based on their understanding of the cluster's operations and market dynamics;
• Foster a culture of continuous learning and knowledge sharing among the branches, promoting the exchange of ideas and experiences that lead to enhanced operational performance;
• Work with cross functional departments to ensure alignment in lending direction and continuous feedback loop on business opportunities and risk areas to avoid;
• Collaborate strategically with Management teams of other business segments and sales channels to solicit high net worth referral, upgrade and business opportunity.

Skills & Experience We Are Looking For

• A Degree/ Diploma/ Professional Certification in any field from a recognized College/ University.
• Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized university.
• 5 years and above related working experience, ideally in a Branch Customer Service, Mortgage/Hire Purchase/Personal Loan/Credit Cards Direct Sales, Wealth Management Relationship role.
• Strong people management and leadership skills, with ability to guide and train a team of staff to achieve sales target and service standards.
• Good interpersonal and communication, organizational and planning skills.
• Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion.

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