Senior Customer Relationship Exec - Banking Contact Center

Hong Leong Bank; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services provider in Malaysia is seeking an Executive/Senior Executive for Customer Relationship roles in their Contact Centre. This position emphasizes delivering exceptional service to customers through effective communication and problem-solving. The ideal candidate should have strong interpersonal skills, proficiency in both English and Malay, and be adaptable to a rotating shift schedule. Benefits include annual leave, medical and dental coverage, and shift incentives.

Benefits

Competitive employer contribution on EPF and SOCSO

Annual Leave, Sick leave, Birthday Leave

Medical and Dental benefits

Shift allowance

Good Attendance Allowance

Sales Incentives

Overtime and Public Holidays Allowance

Qualifications

• Fresh graduates or those with customer service experience are encouraged to apply.
• Proficient in both English and Malay; Mandarin is a plus.
• Ability to manage multiple customer interactions professionally.
• Willingness to work rotating shifts, including weekends and public holidays.

Responsibilities

• Provide exceptional customer service via phone interactions.
• Manage customer expectations and resolve inquiries related to banking products.
• Achieve sales targets and maintain product knowledge.
• Use multiple contact center systems to update customer information.

Skills

Customer service experience

Strong communication in English and Malay

Basic computer literacy

Interpersonal skills

Education

Diploma or SPM holder

Job description

A financial services provider in Malaysia is seeking an Executive/Senior Executive for Customer Relationship roles in their Contact Centre. This position emphasizes delivering exceptional service to customers through effective communication and problem-solving. The ideal candidate should have strong interpersonal skills, proficiency in both English and Malay, and be adaptable to a rotating shift schedule. Benefits include annual leave, medical and dental coverage, and shift incentives.