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Technical / Application Support
Job summary
A technology solutions provider in Kuala Lumpur is seeking a Technical / Application Support specialist. This role requires delivering assistance to customers and resolving technical inquiries effectively. Candidates should have at least a diploma, good communication skills, and basic knowledge of C#, .Net, and APIs. The position offers a salary range of RM 2,900 - RM 4,500 with working hours from 10am to 7pm, Monday to Friday.
Qualifications
- Minimum 1 year of experience in a relevant field.
- Ability to work independently with minimal supervision.
- Basic practical knowledge of C#, .Net, and API.
Responsibilities
- Provide effective assistance to customers and resolve technical inquiries.
- Manage support tickets to meet service level expectations.
- Follow tasks assigned by superiors according to company goals.
Skills
Education
Tools
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About Company:
Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology.
- Primary responsibility will be to provide timely and effective assistance to customers, resolving support tickets and technical inquiries efficiently.
- Prioritize and manage support tickets to meet the company's established service level expectations.
- Posses the necessary technical knowledge and problem‑solving skills to identify and resolve issues related to company products & APIs.
- To complete the task assigned by superiors in accordance with company goals and objectives.
- Qualifications: with 1 year and above experience.
- A good communication, discipline, self‑motivated and a team player that able to work independently with minimal supervision.
- Recognized Diploma & above.
- Basic practical knowledge of C#, .Net, API
- Able to troubleshoot, debug and resolve .Net/C#/API application issues.
- Ability to work efficiently to meet tight deadlines.
- Organized multitasker
Remuneration: RM 2,900 - RM 4,500
Work Hours: Monday - Friday | 10am - 7pm
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.