Customer Service Specialist

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider is seeking a Customer Service Specialist in Kuala Lumpur. The ideal candidate will handle client requirements, provide operational support, and communicate effectively in English and Mandarin. Willingness to work in rotational shifts is essential. Fresh graduates are encouraged to apply, and training will be provided.

Qualifications

• Candidate must possess at least a Diploma.
• Ability to communicate in both English and Mandarin.
• Good in stress tolerance and able to learn independently.

Responsibilities

• Identify clients' requirements and route to appropriate support.
• Provide operational support to clients via calls and online queries.
• Keep and update reported issues and assure quality customer service.

Skills

Verbal communication in English

Written communication in English

Verbal communication in Mandarin

Stress tolerance

Ability to learn independently

Multi-tasking

Education

Diploma

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Customer Service Specialist

About Company:

Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology.

Job Description:

• Identify clients requirements and ensure they are answered or routed to the appropriate supportarea.
• Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers.
• Keep and update reported issues and work closely with Technical Support team to assure qualitycustomer service.
• Provide feedback to enhance existing programmers by analyzing business objective andidentifying areas for modification and improvement.
• Provide product and technical guidelines for clients and educate clients on how to use the newfeatures or add-on programs.
• Undertake other ad hoc duties assign from time to time

Requirements:

• Candidate must possess at least a Diploma.
• Ability to communicate (verbal & written) in BOTH English and Mandarin.
• Applicants must be willing to perform 24 hours shift work, able to work on public holidays andweekends (on rotation basis).
• Fresh graduates are encourage to apply. On the job training will be provided.
• Preferably Junior Executives specializing in Call Center, Helpdesk support or equivalent.
• Good in stress tolerance and able to learn independently.
• Preferably candidate can multi-tasking and eager to learn

Remuneration:
RM 3,000

Work Hours:
Monday - Sunday (5days a week including Weekends & PH)
24/7 rotational shift