Economics jobs in Malaysia

Company Description

The role of Senior Student Experience Consultant is for high-performing sales professionals who consistently exceed their KPIs. This position not only represents a career progression step but also serves as a recognition of sustained excellence in sales performance.

Your responsibilities will include embodying the duties of a Student Advisor, consistently exceeding KPIs including targets, quality calls, productivity, and compliance, and being a Subject Matter Expert (SME) on programs and processes.

As a SME for key programs or entire partners, you will display deep understanding of the student needs, how partner and program value propositions meet those needs, and knowledge of the industries relative to the programs you support.

Your commitment to fostering a positive team culture will be evident as you serve as a mentor for new starters, providing guidance and support during their onboarding process and providing timely and relevant support on student and program related issues. This may include recognising coaching opportunities within the team and working with the Team Leader to contribute to individual and collective skill enhancement.

Key Performance Indicators

• Consistently meet or exceed student enrolment targets (both retention and new acquisition)
• Meet productivity metrics as set with manager (typically 250+ calls per week and 25+ Inbound Calls)
• Consistently achieve 80%+ call quality
• Qualify leads effectively, understanding student needs, and clearly articulating program benefits and career outcomes.
• Use CRM systems to track lead activity, follow-ups, and manage the enrolment pipeline.
• Hit and exceed weekly KPI's and study period targets.

Stakeholder Engagement

• Work collaboratively with marketing, operations, and academic teams to ensure a seamless student experience.

Subject Matter Expertise

• Stay up to date with program offerings, industry trends, and competitor activity.
• Deep understanding of the full range of postgraduate programs offered by UNSW and SIM, including course structures, entry requirements, and key differentiators
• Ability to clearly articulate the value, outcomes, and career pathways associated with each postgraduate program
• Up-to-date knowledge of program updates, delivery modes (online/on-campus), and industry alignment
• Confident in addressing detailed questions about course content, specialisations, duration, and progression opportunities
• Strong familiarity with admissions criteria, recognition of prior learning (RPL), and pathways into postgraduate study
• Actively keeps informed about trends in postgraduate education relevant to UNSW and SIM offerings
• Ability to clearly articulate the value, outcomes, and career pathways associated with each postgraduate program
• Skilled at matching prospective students’ goals and professional backgrounds with the most suitable program options
• Trusted resource for internal teams and prospective students seeking guidance on the postgraduate portfolio

Other duties, as assigned

Education

• HIgher education or experience in relevant industries

Experience

• Proven ability to understand and prioritise a sales pipeline relative to sales cycle.
• Demonstrated achievement of sales targets or KPIs in previous roles.
• Proven learning agility, quickly comprehending complex product and service offerings and being able to translate to a consultative sales conversation with prospective students.
• Demonstrated horizontal and informal leadership ability, fostering a positive and productive team environment.
• Demonstrated ability to facilitate effective collaboration across teams
• Proven ability to be a champion for team culture, promoting a collaborative and supportive atmosphere.
• Knowledge of partner operations is highly valued, including but not limited to partner policies, processes and program portfolio.
• Ability to thrive in a dynamic, rapidly evolving work environment, displaying a growth mindset that embraces change & implements continuous improvement initiatives.
• Experience within the Education Industry is highly valued.

Technical

• Proficiency in Microsoft Office Suite.
• Proficient in using CRM and telephony systems to streamline and enhance operational efficiency.

Special Requirements

• Adaptability to accommodate varying shifts across a range of hours.
• Adaptability to move between partners to meet business needs.
• Self motivated and independent, capable of managing tasks effectively with minimal supervision.
• Availability to work on different shifts; standard working hours: Monday – Friday 9AM – 6PM, rotational shifts may be required including occasional late shifts (12PM – 8PM) and weekend shifts
• Saturday shifts when required (1-2 times every 2 months).
• Occasional travel may be required.

At Keypath, we put our people first. We’re committed to creating a flexible, inclusive, and supportive work environment where you can thrive. Here’s what you can expect as part of our team:

Benefits and Rewards:

• Hybrid work arrangement
• Competitive compensation package – Base salary plus uncapped individual and team-based incentives
• All necessary equipment for success, including a laptop
• Remote onboarding program to get you up and running
• Access to health and wellbeing programs, including Employee Assistance and Mental Health Days
• Learning and growth opportunities, such as LinkedIn Learning, Career Development Programs, and Learning Labs
• Employee-led initiatives like Culture Club, Team Green, Sustainability, and more
• Company events and activities, both in-office and remote

Why Keypath?

• Global EdTech Leader: Be part of an industry that's rapidly growing.
• Transform the World: Contribute to global upskilling and reskilling efforts.
• Make an Impact: Help address future economic and social challenges.

Join Keypath and make a difference. We welcome applicants from diverse backgrounds and are committed to offering inclusive support throughout the recruitment process.