Front Desk Ambassador

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading digital customer experience firm in Kuala Lumpur seeks a Front Desk and Guest Relations professional to be the first point of contact for guests and assist in events management. Candidates should possess at least SPM, Diploma, or Bachelor’s degree and preferably have experience in Front Desk or Reception. Excellent English communication skills are required. This role offers attractive remuneration and flexible working arrangements, alongside significant opportunities for career growth.

Benefits

Attractive remuneration

Comprehensive medical and insurance coverage

Flexible working arrangements

Learning and development plans

Qualifications

• Experience in Front Desk or Reception preferred.
• Proficiency in Mandarin is an added advantage.

Responsibilities

• Serve as the first point of contact for guests, ensuring a positive experience.
• Assist with event details and manage on-ground activations.
• Schedule meetings and coordinate office activities.

Skills

Excellent verbal and written communication skills in English

Professional appearance

Pleasant personality

Strong work ethics

Education

SPM, Diploma or Bachelor’s degree in any field

Job description

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport.
• Flexible working arrangements

Responsibilities

• Front Desk & Guest Relations: Serve as the first point of contact for guests entering the office, providing a courteous and professional welcome while ensuring a positive guest experience.
• Events Management: Familiarize yourself with event details and assist with on-ground activations to ensure smooth execution.
• Facilities Management: Schedule meetings, coordinate office activities, and collaborate with relevant teams to maintain a safe, organized, and pleasant environment for colleagues and visitors.

Requirements

• Candidate must possess at least SPM, Diploma, or Bachelor’s degree in any field.
• Preferably with experience in Front Desk or Reception. However, candidates with a strong interest in guest relations are also welcome.
• Excellent verbal and written communication skills in English; proficiency in Mandarin is an added advantage.
• Possess a professional appearance, pleasant personality and strong work ethics.

Who is TDCX

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 400+ industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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