Senior Warehouse & Logistics Executive

Alpha Automation (Selangor) Sdn Bhd; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a Senior Warehouse & Logistics Executive to manage daily operations with 3PL. Responsibilities include coordinating inbound/outbound logistics, driving process improvements, and managing KPIs. The ideal candidate has a diploma/degree in logistics and 5-8 years in warehouse operations, along with strong Excel skills. This role requires good communication and the ability to work under pressure. Proficiency in English is required, and knowledge of Bahasa Malaysia or Mandarin is a plus.

Qualifications

• 5–8+ years in warehouse/logistics operations; experience with 3PL required.
• Strong understanding of warehouse workflows and KPI-driven operations.
• Good communication and negotiation skills.

Responsibilities

• Coordinate daily operations with 3PL for order fulfillment.
• Drive process optimization to reduce cycle time and errors.
• Manage operational KPIs and performance reporting.

Skills

Warehouse logistics operations management

KPI management

Data analysis

Strong Excel skills

Stakeholder management

Education

Diploma/Degree in Logistics, Supply Chain or related field

Tools

SAP

Job description

Senior Warehouse & Logistics Executive (3PL Operations)

Manage day-to-day coordination with 3PL to ensure on-time, accurate order fulfilment and continuous improvement on inbound/outbound operations.

Responsibilities

• Serve as the key daily contact point to 3PL for inbound receiving, put-away, picking/packing, outbound dispatch, and returns handling.
• Ensure on-time order fulfilment and delivery readiness: monitor cut-off times, dispatch schedules, and resolve daily exceptions to protect OTIF performance.
• Drive process optimization for inbound/outbound: reduce cycle time, rework, and picking errors; improve packing quality and dispatch accuracy.
• Own operational KPI management with 3PL: define/track SLA and KPIs (OTIF, picking accuracy, lead time, damage rate), conduct weekly/monthly reviews, and drive corrective actions.
• Manage inventory control and accuracy at 3PL: transaction discipline, cycle count/stocktake coordination, variance investigation, and closure tracking.
• Handle operational issues and claims: shortage, damage, mis-pick, late dispatch; coordinate evidence collection and implement preventive actions.
• Ensure system and data alignment (SAP/ERP vs receiver/WMS reports): reconcile key discrepancies and maintain clean, auditable records.
• Provide periodic performance reporting to HQ and propose improvement roadmap with measurable actions.
• Work closely with Customer Service/Sales/Planning to prioritize urgent orders and support customer satisfaction.

Qualifications

• Diploma/Degree in Logistics, Supply Chain, or related field.
• 5–8+ years in warehouse/logistics operations; experience managing or coordinating with 3PL is required.
• Strong understanding of warehouse inbound/outbound workflows and KPI-driven operations.
• Data savvy: strong Excel skills; ERP experience (SAP preferred); able to analyse data and drive actions.
• Good communication and stakeholder management skills; able to negotiate and influence 3PL for timely execution.
• Independent, hands-on, detail-oriented, and able to handle daily operational exceptions under time pressure.
• English required; Bahasa Malaysia and/or Mandarin is a plus (depending on 3PL/site communication needs).
• Willing and able to be at the 3PL site in Bukit Raja, Klang.