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1,309

Customer Service jobs in Malaysia

Customer Service Team Lead - Malay

Teleperformance

Malaysia
On-site
MYR 50,000 - 70,000
30+ days ago
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Customer Service Executive

OCBC

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Officer (Southern)

Solarvest

Johor Bahru
On-site
MYR 100,000 - 150,000
30+ days ago

Web App Support Specialist - Hybrid, Flexible Hours

EcoVadis Inc

Kuala Lumpur
Hybrid
MYR 60,000 - 80,000
30+ days ago

Customer Service Officer

Hispanic Alliance for Career Enhancement

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
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Customer Service Representative (Mandarin / Cantonese)

ENVO BPO SERVICES SDN BHD

Petaling Jaya
On-site
MYR 20,000 - 100,000
30+ days ago

Branch Manager, Nationwide Growth & Compliance

AFFIN Group

Skudai
On-site
MYR 70,000 - 90,000
30+ days ago

Quality Analyst (Customer Service)

Shopee

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
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Store Merchandiser – Visual Displays & Sales Growth

Capital Food Distributor Sdn Bhd

Bandar Baru Bangi
On-site
MYR 20,000 - 100,000
30+ days ago

Global STS Tier 1 Support Specialist

Merck Gruppe - MSD Sharp & Dohme

Petaling Jaya
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Coordinator

Supermicro

Kulai
On-site
MYR 20,000 - 100,000
30+ days ago

Part-Time Retail Athlete - Elevate Customer Experience

Nike

Kulai
On-site
MYR 20,000 - 100,000
30+ days ago

Senior Analyst, Supply Chain

Dell Technologies

Seberang Perai
On-site
MYR 60,000 - 80,000
30+ days ago

Demi Chef - Pastry: Lead, Train & Craft Desserts

Minor International

Johor
On-site
MYR 100,000 - 150,000
30+ days ago

Senior Business Analyst – Order Creation, Global Customer Service

ResMed

Kuala Lumpur
Hybrid
MYR 70,000 - 100,000
30+ days ago

Business Analyst – Returns, Global Customer Service (12 months contract)

ResMed

Kuala Lumpur
On-site
MYR 60,000 - 80,000
30+ days ago

Business Analyst – Credit Profile, Global Customer Service (12 months contract)

ResMed

Kuala Lumpur
On-site
MYR 80,000 - 100,000
30+ days ago

Central Customer Service Coordinator

Wilhelmsen group

Kuala Lumpur
On-site
MYR 20,000 - 100,000
30+ days ago

Remote Bilingual Interpreter – Healthcare & Legal

Teleperformance

Malaysia
Remote
MYR 100,000 - 150,000
30+ days ago

AI & Automation Operations Architect

Wahed Invest

Kuala Lumpur
On-site
MYR 20,000 - 100,000
30+ days ago

Remote Consecutive Interpreter – EN + Other Languages

Teleperformance

Malaysia
Remote
MYR 100,000 - 150,000
30+ days ago

EMEA Collections Specialist - Hybrid (3pm-12am PH)

S&P Global

George Town
Hybrid
MYR 50,000 - 70,000
30+ days ago

Customer Service Representative (k)

Two95 International Inc.

Selayang Municipal Council
On-site
MYR 20,000 - 100,000
30+ days ago

Sales Associate - Flexible Shifts (1-Month Contract)

Two95 International Inc.

Kuala Lumpur
On-site
MYR 20,000 - 100,000
30+ days ago

Senior Regulatory Affairs Specialist, APAC

ZOLL Medical Corporation

Selangor
On-site
MYR 80,000 - 110,000
30+ days ago

Top job titles:

Part Time jobsEngineer jobsOil And Gas jobsSecurity jobsPilot jobsWriter jobsConsultant jobsRemote Customer Service jobsTravel jobsCall Center jobs

Top companies:

Jobs at TnbJobs at MarriottJobs at Genting BerhadJobs at Affin BankJobs at IkeaJobs at Baker HughesJobs at One UtamaJobs at NestleJobs at Press MetalJobs at Perkeso

Top cities:

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Similar jobs:

Remote Customer Service jobsService Adviser jobs
Customer Service Team Lead - Malay
Teleperformance
Malaysia
On-site
MYR 50,000 - 70,000
Full time
30+ days ago

Job summary

A leading customer service company in Malaysia is seeking a Customer Service Team Lead to mentor and guide the team while ensuring performance standards are met. Candidates should have a Bachelor’s degree, fluency in Malay and English, and at least 2 years of people management experience. This is an exciting opportunity to lead a high-performing team and deliver scalable solutions in a fast-paced environment.

Qualifications

  • Significant experience in a complex fast-paced environment.
  • Minimum 2 years of prior relevant people management experience.
  • Strategic thinker with strong analytical and creative problem-solving skills.

Responsibilities

  • Provide mentorship, guidance, and career development to team members.
  • Lead a team through the transition to build problem-solving and critical thinking capabilities.
  • Manage team responsibilities while serving as a cross-functional liaison.
  • Establish team goals and execute strategies for measuring progress.
  • Deliver projects involving quantitative analysis and strategy development.
  • Identify actionable insights and influence team strategy through communication.
  • Advocate for users by partnering with global teams to develop solutions.

Skills

Proficiency in Malay
Proficiency in English
People management experience
Analytical skills
Creative problem-solving skills
Excellent communication skills
User experience focus

Education

Bachelor Degree
Job description
Overview

We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications
  • Bachelor Degree preferred.
  • Proficiency in Malay and English (spoken and written).
  • Significant experience in a complex fast paced environment.
  • Minimum 2 years of prior relevant people management experience.
  • Strategic thinker with strong analytical and creative problem-solving skills.
  • Excellent written and verbal communication skills.
  • Passion for ensuring an excellent user experience.
Responsibilities
  • Provide mentorship, guidance and career development to members of your team.
  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
  • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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