Computer Technician-Jobs in Malaysia

The Senior Software Engineer/ Software Engineer (Production Support - Java) will be responsible for managing and resolving order fulfilment issues on a daily basis, ensuring that all transactions within the system are completed efficiently and in timely manner.

Make an Impact by:

Monitor and Manage Order Fulfilment Exception

• Perform daily tracking of orders that have encountered fulfilment failures or delays within Enterprise Ordering Systems. Identify and prioritise items requiring intervention to ensure timely fulfilment.

Troubleshooting and Issue Resolution

• Investigate the root causes of order fulfilment disruptions and production incidents, including system errors, technical faults, or manual handling issues.
• Collaborate with network, provisioning, and IT teams to implement corrective actions.
• Maintain a backlog of unresolved cases and ensure timely resolution by the appropriate application teams.

Stakeholder Communication

• Liaise with business stakeholders and customer support teams to provide updates on order status and elevate complex issues to higher levels when necessary.

Collaboration with Cross-Functional Team

• Work closely with engineering, provisioning, and IT departments to address order fulfilment challenges and ensure timely completion.

System Monitoring

• Continuously monitor internal systems and databases for order status updates and system health, ensuring accurate and current tracking.

Quality Assurance

• Ensure that resolutions adhere to established company processes and standards, maintaining high levels of quality and operational efficiency.

Documentation and Knowledge Sharing

• Document troubleshooting steps, solutions, and best practices for future reference. Share knowledge with team members and contribute to improving process workflows.

Monitoring and Reporting

• Maintain detailed trackers on order fulfilment disruptions and incidents, including figures, RCA analysis, resolution status, reassignment metrics, and SLA breaches.
• Provide accurate management reports regularly with trend analysis.

Skills for Success:

• Proficiency in Java for system troubleshooting and customisation of order resolution tools.
• Proficiency in SQL, Excel (pivot tables, macros), Atlassian Suite, and reporting tools (e.g., Power BI).
• Experience with Oracle databases.
• Familiarity with JIRA, Confluence, Bamboo, and Bitbucket is an added advantage.
• Knowledge of API gateway, cloud, and AI is a plus.
• Proficient in written and spoken English.
• Strong communication and interpersonal skills.

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