IT Support Engineer - Basic up to RM 4.5k

Talent Recruit; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A recruitment agency is seeking an IT Support Engineer to assist with hardware and software issues, set up new systems, and support users in Shah Alam, Malaysia. Candidates should possess a diploma or degree in IT and 1-2 years of experience in helpdesk support. Must be proficient in English and Bahasa Malaysia and have basic knowledge of network troubleshooting. The position offers compensation up to RM 4.5k.

Qualifications

• 1-2 years of working experience in IT deskside/helpdesk related support.
• Ability to work with minimal supervision and manage multiple requests.
• Possess own transport and willing to travel within Malaysia.

Responsibilities

• Diagnose and resolve technical issues related to hardware, software, and network.
• Set up new computers and peripherals, ensuring proper configuration.
• Assist users on effective use of hardware and software through training.

Skills

English proficiency

Bahasa Malaysia proficiency

Basic network troubleshooting

Communication skills

Administration skills

Education

Diploma or Degree in IT related field

Tools

Microsoft Windows (10, 11)

Apple Mac OS & iOS

Google Android OS

Microsoft Office Suite

Job description

IT Support Engineer - Basic up to RM 4.5k

About the job IT Support Engineer - Basic up to RM 4.5k

Company Background:

We represent our client from Hong Kong, a conglomerate with business interests in Malaysia across various sectors, including F&B, furniture, logistics, and more. As they are expanding, they are looking for IT Support Engineer to join them.

Job Description:

• Diagnosing and resolving technical issues related to hardware, software, and network connectivity, both remotely and in person.
• Setting up new computers, software, and peripherals, ensuring they are properly configured and integrated into the existing network.
• Performing routine maintenance, upgrades, and repairs on computer systems and related equipment.
• Providing assistance and guidance to users on how to effectively use hardware and software, including training on new applications or systems.
• Vendor Support Acting as the point of contact and liaising with vendors for any IT related activities & projects.
• Tracking and managing user support requests, escalating complex issues to higher-level support teams when necessary.
• Maintaining accurate records of support requests, solutions, and system configurations.
• Effectively communicating with users & vendor about the status of their support requests and providing clear, concise instructions.
• Ensuring that all IT-related activities are in compliance with company policies and procedures.

Requirements

• Diploma or Degree in IT related field.
• 1-2 years of working experience in IT deskside/helpdesk related support.
• Able to speak & write in English & Bahasa Malaysia.
• Experience in Microsoft Windows (10, 11), Apple Mac OS & IOS, Google Android OS. Microsoft Office Suites (Outlook, Excel, OneDrive, OneNote, Word, PowerPoint, Teams).
• Has basic knowledge in network troubleshooting at endpoint level.
• Has basic exposure in IT infrastructure equipment, e.g. router, switch, firewall, access point.
• Possess own transport, willing to travel (within Malaysia), positive thinking, willing to pickup new stuff, decent communication, and administration skills, contactable via modern communication tools (IM).
• Able to work with minimal supervision & prioritize tasks, manage multiple requests simultaneously, and meet deadlines.

If you're interested, you may also share your resume directly to [e-mail]