Customer-Focused IT Support Engineer

Avepoint; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A prominent software company in Kuala Lumpur is seeking a Support Engineer to provide Level 1 and Level 2 support for clients. You will handle customer inquiries, troubleshoot issues, and collaborate with the R&D team to resolve technical problems efficiently. Ideal candidates possess a diploma in IT and strong analytical skills, with the ability to engage with clients directly. Experience in software development is a plus.

Qualifications

• More than 1 year of experience in IT industry managing large-scale application support.
• Experience in software development and Microsoft SQL Server is an advantage.
• Proactive and comfortable dealing with clients/vendors directly.

Responsibilities

• Provide Level 1 and Level 2 support to existing clients.
• Conduct root cause analysis of technical issues.
• Prepare and track user manuals documentation and versions.

Skills

Communication skills

Analytical skills

Customer-focused

Problem-solving

Education

Diploma in Information Technology/Computer Science/Computer Engineering

Job description

A prominent software company in Kuala Lumpur is seeking a Support Engineer to provide Level 1 and Level 2 support for clients. You will handle customer inquiries, troubleshoot issues, and collaborate with the R&D team to resolve technical problems efficiently. Ideal candidates possess a diploma in IT and strong analytical skills, with the ability to engage with clients directly. Experience in software development is a plus.