IT Support Engineer

PEOPLE PROFILERS; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment agency is searching for a proficient IT Executive to provide technical support for IT operations across Malaysia, Singapore, and China. Responsibilities include delivering troubleshooting assistance, configuring devices, and monitoring system performance. The ideal candidate should possess a degree in IT, bilingual communication skills in English and Mandarin, and experience in technical helpdesk roles. This position offers an opportunity to enhance IT infrastructure while collaborating with various vendors.

Qualifications

• 2-3 years of experience in IT Helpdesk and providing technical support.
• Proficiency in both written and spoken English and Mandarin.
• Experience coordinating with vendors and service providers.

Responsibilities

• Deliver daily technical assistance at level 1 and level 2.
• Provide prompt IT support to users and subsidiaries.
• Deploy and configure end-user devices.

Skills

Technical Support

Troubleshooting

Windows

Microsoft Office

Mandarin

Powershell

Connectivity

Education

Degree or diploma in IT-related field

Tools

Windows 10

Android

iOS

Job description

We're in search of a proficient IT Executive to join our team based in Malaysia, tasked with supporting our IT operations in Singapore and China.

The ideal candidate will have a pivotal role in upholding and improving our IT infrastructure, ensuring smooth connectivity, and delivering effective technical support to our users.

The primary duties entail:

• Delivering daily technical assistance at level 1 and level 2 to end-users within the business.
• Deliver prompt IT support to users and affiliated subsidiaries in China.
• Deploying and configuring end-user devices.
• Offering assistance with Windows, Android, iOS, and Microsoft Office products.
• Handling software setup, installation, upgrades, patches, and maintenance.
• Monitoring system performance and ensuring compliance with specifications.
• Resolving issues and addressing outages promptly.
• Collaborating with vendors and service providers.

Job Requirements

• Possession of a degree or diploma in an IT-related field.
• Proficiency in both written and spoken English and Mandarin is essential for effective communication with colleagues in China.
• Demonstrated 2-3 years of experience in IT Helpdesk and providing technical support for end-user devices, including troubleshooting computer applications and operating systems.
• Previous experience in coordinating with vendors, suppliers, and service providers.
• Proficiency with Windows 10 is required, with familiarity with the Chinese Simplified version being advantageous.
• Knowledge and experience in server management, including setup, maintenance, backup, and PowerShell, are preferred.

Required Skills:

• Subsidiaries
• Chinese
• Connectivity
• Powershell
• Technical Assistance
• Search
• Service Providers
• Mandarin
• iOS
• Android
• Operating Systems
• Infrastructure
• Technical Support
• Specifications
• Troubleshooting
• Windows
• Vendors
• Suppliers
• Software Maintenance
• Microsoft Office
• Business English
• Communication
• Management

Salary Package: