Application Engineer

EXFO; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading telecommunications firm in Malaysia seeks an experienced Application Engineer to manage pre-sales activities and engage with customers across Southeast Asia. The ideal candidate has over 5 years of experience in consultative sales, strong knowledge of fiber testing methodologies, and effective communication skills. The role demands a sharp technical mindset and offers opportunities for travel and engaging with international clients.

Qualifications

• 5+ years in consultative, direct sales.
• Must read/write and speak English competently.
• Experience in Telecom testing tools.

Responsibilities

• Engage & manage expectations of customers.
• Support sales during proposal phase.
• Own pre-sales cycle and assist in closing sales.

Skills

Fiber testing methodologies

High-speed transmission 100G/400G

Optical spectrum

Fiber Monitoring and Wireless technology testing

Telecom/Wireless/Wireline experience

Customer facing role experience

Effective communication skills

Presentation skills

Education

Degree in Telecommunications or Engineering (Electronics)

Tools

MS Office tools

Visio project library

MS Project tools

Job description

Job Summary
The Application Engineer is required to be a seasoned technology sales/pre-sales professional, with a techno-commercial mindset. This candidate should possess a strong knowledge of the end-to-end Value chain, both from a Data Center/Enterprise and TSP (Telecom Service Provider) perspective. The key responsibility area of this position is to be a trusted advisor & pre-sales technical manager who can independently engage & manage the expectations of EXFO customers to address their testing & business needs of EXFO’s test & measurement solutions. Having a broad knowledge of the telecommunications network working/workflow be it Telcos/ISP/MSO will be advantageous. Candidate should be Visionary and Ambitious team player capable of working in highly competitive & challenging business environment. Candidate will be responsible for activities in SEA countries including Singapore, Malaysia, Indonesia, Philippines, Thailand and Vietnam.

What You’ll Do

• Candidate should have a strong customer-oriented approach
• This position requires a person who can demonstrate strong knowledge, and understanding of the product line, can operate with minimal supervision, is a self-motivated person, fast learner, and is highly competent in developing business strategies for EXFO’s industry-leading Test and Measurement Solutions.
• Contribute to achieving or exceeding the regional sales and business development objectives in collaboration with all concerned.
• Support the sales team during the proposal phase of new/existing opportunities by providing pricing estimates, resource requirements, preliminary project timelines, SOW language, and acceptance test plans.
• Candidate should own pre-sales cycle, including assisting sales in closing the sale, and business development objectives along with Regional Sales Managers.
• Candidate should be a technical interface/ bridge between SEA customers, sales team and Product management team, product experts, post-sale support, R&D etc. from headquarters.
• Developing and delivering product presentations at customers, conferences, and other venues as required.
• Taking responsibility for effective deployment and adoption of demo equipment for field trials/ POC.
• Ensure we have a fully documented customer profile for every opportunity where a quote is made and all relevant data in the CRM is up to date.
• Provide post-implementation onsite troubleshooting assistance in support of the sales team as required.
• Provide relevant customer feedback to corporate HQ: features, futures, issues, success stories, and competitive field intelligence

What We’re Looking For

Technical skills

• Exceptional Knowledge of Fiber testing methodologies, high-speed transmission 100G/400G & above, Optical spectrum, Fiber Monitoring and Wireless technology testing.
• Competent knowledge of reflectometry technology, ITU-T standards for transmission system testing.
• Sound knowledge of transmission technologies such as SDH, OTN, WDM, SyncE & PTP, CPRI, Fiber Channel
• Strong Knowledge in Fiber Optic Testing, PON, MPLS/IPVPN/Ethernet Technologies, DWDM
• Strong Telecom/Wireless/Wireline experience
• Telecom carrier - fixed line and wireless knowledge
• Good understanding of open global specifications; 3GPP, 3GPP2 and respective products
• Wireless protocols: 3G, 4G/LTE, 5G
• Understanding of SEA Telco Market + DC/Enterprise Market will be advantageous
• Competent knowledge and experience of network testing tools and monitoring systems
• Familiar with MS office tools, Visio project library, MS project tools.

Required Aptitudes.

Customer Skills

• Experience in Customer facing role.
• Effective communication skills - oral and written, Presentation.
• Combining Technical mindset with the understanding of customer Business requirements.
• Customer advocate.
• Capable of Cross-selling products and services.

General Aptitudes

• Self-motivated with a strong team attitude
• Self-starter and able to communicate and interact with peers at all levels.
• Ability to work in team environments and be part of the team.
• Strong planning, organizational, and prioritization skills.
• Process oriented.
• Strong work ethic and integrity.
• Operates with a high degree of professionalism.
• Effective written and verbal communicator.
• Demonstrates strong judgment and analytical skill.
• Initiative and accountability.
• Adaptable to change/flexible.
• Innovative technical problem solver and out-of-the-box thinker.
• Well organized and results oriented.

Experience Level

Pertinent experience: 5+ years of experience selling in consultative, direct sales, and team environments.

Experience working within direct and overlay sales environments.

Language requirements: Ability to competently read/write and speak English is mandatory; other local languages will be advantageous

Education: Degree in Telecommunications, Engineering (Electronics) or equivalent. Business degree a definite asset

Travel: 50%