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Copier Technician
Job summary
A leading office equipment service company based in Johor is seeking a technician to perform repairs and maintenance on copiers and printers. The ideal candidate should possess a diploma in a related field and have experience in servicing office equipment. Strong customer service and communication skills are essential, along with the ability to work independently and manage time effectively. The position offers various benefits including health insurance, annual leave, and a performance bonus.
Benefits
Qualifications
- Experience in copier, printer, or office equipment servicing is an advantage.
- Possess own transport and willing to travel within assigned zones.
Responsibilities
- Perform repair, troubleshooting, and preventive maintenance for copiers and MFPs.
- Complete scheduled service tasks efficiently and on time.
- Install and configure printers and network connectivity for users.
- Diagnose technical and connectivity issues and provide solutions.
- Maintain professional appearance and attitude when handling customer inquiries.
Skills
Education
SPM, Diploma or certificate in IT, Electronics, Electrical, or related field (preferred).
- Experience in copier, printer, or office equipment servicing is an advantage.
- Basic knowledge of networking, printing, and scanning setup.
- Good communication and customer service skills.
- Able to work independently, manage time well, and meet service deadlines.
- Possess own transport and willing to travel within assigned zones.
- Perform repair, troubleshooting, and preventive maintenance for copiers and MFPs within assigned areas.
- Complete scheduled service tasks efficiently and within required service timelines.
- Install and configure printers, scanners, and network connectivity for users.
- Diagnose technical, mechanical, and connectivity issues and provide effective solutions.
- Maintain professional appearance and attitude when handling customer enquiries or complaints on-site.
- Submit service reports, meter readings, and spare part usage accurately and on time in the service system.
- Follow all company Standard Operating Procedures (SOPs), safety guidelines, and work instructions.
- Communicate clearly with customers, team members, and supervisors regarding job status and findings.
- Stay updated with technical knowledge through training and internal updates.
- Assist with ad-hoc tasks assigned by supervisors when required.
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
- Company Trip
- Company Activities
- Marriage Leave
- Medical Check-up Allowance
- Optical Claim
- Performance Bonus
- Staff Appreciation & Rewards
- Professional Career Development
- Salary Increment
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.