Technical Service Supervisor

Idealseed Resources Sdn Bhd; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A technology firm in Selangor, Malaysia is looking for a Technical Support Supervisor to manage a team of engineers and helpdesk staff. Responsibilities include overseeing diagnostics, repairs, and vendor communications while ensuring service performance standards. The ideal candidate has 3-5 years of technical support experience, strong troubleshooting capabilities, and holds a diploma or degree in a relevant engineering field. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• 3-5 years of experience in technical support/service, with leadership exposure.
• Strong hands-on repair and troubleshooting capability.
• Strong coordination, vendor communication, and reporting skills.

Responsibilities

• Supervise 3 support engineers and helpdesk staff.
• Oversee diagnostics, repair, and RMA claim processes.
• Coordinate with suppliers/vendors for RMA approvals and spare parts.
• Monitor SLA turnaround and service performance.
• Provide hands-on troubleshooting guidance for POS & AIDC hardware.
• Assist Technical Operations Manager with reporting and improvements.

Skills

Leadership

Technical support/service

Vendor communication

Troubleshooting

Education

Diploma/Degree in Electrical/Electronic/Computer Engineering

Job description

Responsibilities

• Supervise 3 support engineers and helpdesk staff.
• Oversee diagnostics, repair, and RMA claim processes.
• Coordinate with suppliers/vendors for RMA approvals, spare parts, and escalations.
• Monitor SLA turnaround and service performance.
• Provide hands‑on troubleshooting guidance for POS & AIDC hardware.
• Assist Technical Operations Manager with reporting and improvements.

Qualifications

• 3‑5 years of experience in technical support/service, with leadership exposure.
• Diploma/Degree in Electrical/Electronic/Computer Engineering or related field.
• Hands‑on repair and troubleshooting capability.
• Strong coordination, vendor communication, and reporting skills.

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