IT Manager

PERSOL; Penang; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading IT services provider in Penang is seeking an experienced IT Manager to lead their IT team. You will analyze and improve the operational efficiencies of their IT infrastructure, ensuring it meets current and future business requirements. The ideal candidate will have a degree in Computer Science, at least 8 years of experience in a manufacturing environment, and strong problem-solving skills. This role includes mentoring the team and overseeing ERP system support.

Qualifications

• Minimum 8 years of experience in a manufacturing company with ERP exposure.
• Professional IT certifications are a plus.
• Experience in troubleshooting software and hardware issues.

Responsibilities

• Lead IT team in analyzing and enhancing operational efficiencies.
• Ensure the IT infrastructure supports business needs.
• Mentor the IT team and promote effective teamwork.

Skills

Analytical skills

Problem-solving

Team leadership

Education

Degree or Diploma in Computer Science or IT

Tools

Microsoft AX

Globodox

Job description

• Lead IT team in analysing and recommending improvements to the overall operational efficiencies of IT infrastructure (Network, Server, Cloud Systems, Storage, Backup, etc.)
• To ensure IT infrastructure ready to support current and future business requirements.
• Lead IT team to ensure proactively addressing user requests, identify and troubleshoot problems, and provide timely advice to meet user requirements, ensuring smooth operation of end-user systems and their availability.
• Oversee daily monitoring, patch updates, configuration reviews, and hardware replacements as necessary to maintain infrastructure health and performance.
• Liaise and negotiate with vendors to ensure all projects, services, and tasks are implemented according to agreed time frame, specifications and costing.
• Prepare and maintain technical documentation, system manuals, workflow processes, procedures, and guidelines in line with established SOPs.
• Ensure timely completion of new equipment setups or configuration changes according to maintenance schedules or recommended updates.
• Conduct effective Program and System Integration Testing, gathering feedback and validating revisions, ensuring systems meet operational requirements.
• Support ERP system (Microsoft AX system) and document management software (Globodox) for production related procedures, ensuring compliance and alignment with quality standards.
• Assist all areas of IT infrastructure for continuous and smooth operations within the IT department.
• Mentor and develop the IT team to enhance their technical skills and promote effective teamwork, ensuring alignment with business objectives.
• Perform additional tasks or assignments as directed by management, adapting to evolving business needs.

KNOWLEDGE AND EXPERTISE REQUIRED:-

• Degree or Diploma in Computer Science, Information Technology, or a related field, with professional IT certifications being a plus.
• A minimum of 8 years of working experience in a manufacturing company, with relevant exposure to ERP systems in the field.
• Strong analytical and problem-solving skills, with a track record of diagnosing and resolving software and hardware issues in a manufacturing context.

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