Customer Service jobs in United States

Are you a natural leader with a passion for hospitality and service excellence? Do you enjoy coordinating teams, managing operations, and ensuring that every guest receives the best experience possible? If you're detail-oriented, proactive, and ready to step up in the F&B world, we’d love to meet you!

As a Captain (F&B), you will lead the front-of-house team to ensure smooth service flow, high guest satisfaction, and proper coordination between staff to maintain the highest standards in restaurant operations.

• Minimum education High School (SMA/SMK), preferably majoring in Hospitality or Culinary

• At least 2 years of experience in restaurant service, with experience leading a small team

• Strong communication, coordination, and leadership skills

• In-depth understanding of restaurant service flow, team scheduling, and guest service standards

• Fast, responsible, able to handle guest complaints, and highly customer-oriented

• Oversee daily service operations and ensure smooth service flow between team and guests

• Lead, support, and delegate tasks to service team members

• Manage schedules and ensure proper staffing for peak hours

• Maintain high standards of cleanliness, readiness, and customer service

• Handle guest concerns and ensure overall guest satisfaction

Our interview process is straightforward—just a few conversations with HR and our Users. If you want to become a part of our highly motivated and vibrant team, please click on the 'Apply for Position' button to send us your application! We are looking forward to hearing from you!