Key Account Manager (Travel Industry)

TBO.COM; Provinsi Bali; On-site; IDR 499.417.000 - 832.363.000; Full time

Job summary

A leading travel technology company is seeking a Key Account Manager in Bali, Indonesia. This role involves hands-on sales and operations functions to manage accounts and support agent growth within the APAC market. The ideal candidate must excel in customer relationship management and possess strong sales capabilities, contributing to the company's ambitious revenue growth objectives. Competitive compensation and an engaging work environment await the right individual.

Benefits

Opportunity for rapid growth

Collaborative work environment

Impactful role in a global organization

Qualifications

• Experience in account management or inside sales in the travel industry.
• Ability to make and receive numerous calls daily to generate interest and close sales.
• Proven track record in sales and operations within the APAC market.

Responsibilities

• Manage accounts and support new agents according to company SLAs.
• Source new sales opportunities through lead follow-up and outbound communications.
• Collaborate with internal teams to address customer needs.

Skills

Customer relationship management

Sales development

Market analysis

Communication

Job description

Key Account Manager, Location: Bali, Indonesia

TBO – (www.tbo.com)

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBO’s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBO’s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO’s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

Why TBO:

• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.

What TBO offers to a Life Traveller in You:

• Enhance Your Leadership Acumen. Join the journey to create global scale and ‘World Best’.
• Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.
• Post pandemic, travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.
• As a fastest growing B2B platform our priority is purpose-building scalable systems.
• Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.

Fast response to the evolving regulatory environment and helping to meet the firm’s regulatory commitments by addressing internal and external commitments.

Top Sights During Your Role Stay (Key Expectations) :

Assist with market’s account’s management, operations, and business development support to existing and new agents following the company SLA. An inside sale will play a fundamental role in achieving our ambitious agent’s acquisition and revenue growth objectives. You must be comfortable making and receiving dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales.

This is a hands-on role which includes sales and operations functions for the APAC market.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails communications in the respective market
• Understand customer needs and requirements; answer customer questions; create plans to address clients’ business needs, help to create bookings with all products to assure engagement
• Gain opportunities for sales executives for further development and closure, working handby-hand with the sales team to support agents and close deals/bookings.
• Research accounts, identify key players and generate interest
• Maintain and expand database of prospects - coordination with BDM Italy
• Team with sales executives to build pipeline and close deals when local support needed the most
• Perform effective online demos to prospects; explain product features
• Ensure both the company and clients adhere to contract terms
• Advise clients on creating profitable processes
• Collaborate with internal teams (e.g. sales, finance, ops, offline, revenue) to address customers’ needs
• Ensuring timely resolutions for the escalations from the customer service team based in HO and other regions.
• Ensuring timely resolutions for the escalations from the agents within your region.
• Lost agents monthly report to be sent by pre settled deadline to BDM & Commercial Director.

Why Check-In to This Role

• Global Role, not just marginal impact. High visibility work areas which are mission critical with immediate impact on business.
• Close working with senior leadership
• Potential to learn and grow at rapid pace.
• Once -in-a-career time opportunity to deploy cutting edge processes from grounds-up. Strong conceptual exposure, where you would be challenged for concepts, strategy, innovation and end user business results.
• Above assures 3X years of experience for every year of time spent with us, when compared to not just your peers, but also those who are few years senior.