Operations Manager

Cartrack Technologies Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading smart mobility SaaS company is seeking an Operations Manager in Jakarta. Responsibilities include overseeing daily operations, optimizing processes, and leading teams. Qualifications include a Bachelor's degree, 5+ years in management, and fluency in English and Mandarin. The role offers opportunities for career advancement in a dynamic work environment.

Qualifications

• 5+ years in a managerial role in a related field.
• Proven track record in leading and managing large teams.
• Hands-on experience in customer-facing roles.
• Strong problem-solving attitude under pressure.
• Fluency in English and Mandarin.

Responsibilities

• Oversee day-to-day operations for efficiency.
• Optimize processes to meet business objectives.
• Lead the after-sales support team effectively.
• Collaborate on country-specific strategies.
• Prepare and present reports on performance.

Skills

Analytical skills

Communication

Negotiation

Problem solving

Team leadership

Organizational skills

Education

Bachelor’s Degree in Business, Operations Management, Engineering, or a related field

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for aOperations Managerto join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

Operations Management

• Oversee day-to-day operations to ensure efficiency and effectiveness across all business functions.
• Optimize processes and resources to meet business objectives and maintain operational excellence.
• Continuously develop and monitor key performance indicators (KPIs) to evaluate operational success.
• Ensure a high level of customer satisfaction through effective after-sales services.
• Lead and develop the after-sales support team to handle customer success and queries efficiently.
• Implement feedback mechanisms to continuously improve customer service quality.

Technical Installations Management

• Ensure efficient and timely scheduling of field technician schedules with customers
• Oversee and implement quality control initiatives for all field work
• Manage and feedback on routine fault finding for development improvement

Control Room Management

• Oversee control room operations to ensure the smooth functioning of business-critical processes.
• Implement systems and protocols to enhance monitoring, compliance, and efficiency.
• Ensure data accuracy and the timely generation of reports for decision-making.

Team Leadership and Development

• Build, mentor, and lead a high-performing team across sales, operations, and support functions.
• Foster a positive and collaborative work environment.
• Develop and implement training programs to enhance employee skills and performance.

Strategic Planning and Reporting

• Collaborate with the regional/global leadership team to align country-specific strategies with organizational goals.
• Prepare and present regular reports on operations performance, and customer satisfaction metrics.
• Manage budgets, forecasts, and financial planning for the operations.

Requirements

Bachelor’s Degree in Business, Operations Management, Engineering, or a related field (minimum requirement).

At least 5 years in a managerial role in related field.

Proven track record in leading and managing large teams across multiple functions.

Strong analytical and reporting skills, with the ability to create and present detailed business reports.

Hands‑on experience in customer‑facing roles, with excellent communication and negotiation skills.

Strong problem‑solving attitude, able to make sound decisions under pressure.

Highly adaptable in a fast‑paced, dynamic environment.

Emotionally intelligent and assertive leader who can build consensus and drive performance.

Excellent administration, organizational, and planning skills.

Fluency in English and Mandarin

Company Overview

PT Cartrack South East Asia is part of Cartrack Holdings Ltd., a global telematics company that operates in 23 countries. We provide a comprehensive fleet management system that includes real‑time GPS tracking and data analytics. We develop our integrated Software‑as‑a‑Service (SaaS) platform and manufacture our best‑quality IoT devices internally.

In Indonesia, we have a head office in Jakarta and a branch office in Surabaya. As our business grows fast, we also place our representatives in several other areas in Indonesia. Joining our team, you will work in a multinational, dynamic, and positive environment, with career advancement opportunities both locally and regionally.