Relationship Manager - Digital Bank

Catalyst Talent Strategy Consulting; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A financial services company in Jakarta seeks a Relationship Manager to serve Mandarin-speaking clients. The role involves developing relationships, understanding clients' financial needs, and providing tailored banking solutions. Candidates should have a degree in finance or business, with at least one year of sales experience. Fluency in Mandarin and English is essential. This position offers a chance to work in a dynamic environment focused on client satisfaction.

Qualifications

• Proven sales experience of at least one year, preferably in banking or related field.
• Ability to work independently in a dynamic environment.

Responsibilities

• Build and maintain relationships with Mandarin-speaking clients.
• Identify business opportunities by understanding clients' needs.
• Manage client accounts and respond to queries promptly.
• Collaborate with sales teams to achieve targets.
• Stay updated on digital banking trends.
• Conduct presentations in Mandarin.
• Ensure compliance with bank policies.

Skills

Fluency in Mandarin

Strong interpersonal skills

Communication skills

Sales experience

Education

Bachelor's degree in Finance or Business Administration

Job description

About the job Relationship Manager - Digital Bank

As a Relationship Manager, you will be the face of our bank to our Mandarin-speaking clients. Your primary role will be to develop and maintain strong relationships with new and existing customers, understand their financial needs, and provide tailored banking solutions to enhance their financial well‑being. Your understanding of the digital banking landscape and the ability to cater to clients' needs effectively will be key in driving our growth and customer satisfaction.

Responsibilities:

• Build and maintain long-lasting relationships with Mandarin-speaking clients by providing superior customer service and tailored financial advice.
• Identify business opportunities by understanding the specific needs of clients and proposing bank products and services that meet their financial objectives.
• Manage client accounts and respond to client queries with accuracy and urgency.
• Collaborate with sales teams to achieve sales targets and expand our customer base.
• Stay abreast of the latest digital banking trends and regulatory changes to provide informed advice and service to clients.
• Conduct presentations and meetings in Mandarin to ensure clear communication and understanding with clients.
• Ensure compliance with bank policies and regulatory requirements.

Job Requirements:

• Bachelor's degree in Finance, Business Administration, or related field.
• Proven sales experience of at least one year; experience in the banking sector preferred, but outstanding candidates with sales experience in Chinese companies are also welcome to apply.
• Fluency in Mandarin and English is essential.
• Strong interpersonal and communication skills with a knack for relationship-building.
• Capability to work independently in a dynamic and fast‑paced environment.