Field Service Engineer jobs in United Kingdom

Driffield YO25 East Riding

A GBP 25,353 per annum

Hours: 8am - 4.30pm or 8.30am - 5pm, Monday to Friday

Commutable from Beverley, Driffield, Market Weighton, Cottingham, Goole, Scarborough, or Bridlington.

Hawk 3 Talent Solutions are recruiting for someone with office-based customer service experience who is eager to develop their skills. Join a growing company based in Driffield, East Riding.

Customer Service Advisors will handle a variety of customer requests, assisting individuals with orders via inbound and outbound calls and emails. The role requires dealing with inquiries efficiently, effectively, and professionally.

Ensure all communications meet customer needs. Working within the customer service team, you will leave customers with a positive impression of the company, perform routine and complex transactions, and deliver excellent customer service.

Advisors will receive ongoing training to maintain knowledge across a range of products and services, including stock processing, transport, production, sales, and telesales.

The role involves dealing with customer queries across the company and identifying opportunities to grow customer accounts through increased sales. Good IT skills are essential, along with the ability to learn new systems and adapt to change.

Advisors must understand and adhere to all company policies and procedures.

• Identify customer needs and resolve or direct inquiries to appropriate service areas.
• Process customer orders efficiently over the phone for both inbound and outbound calls.
• Participate in training and maintain knowledge, highlighting training needs to the Customer Service Manager.
• Record customer interactions accurately using available systems and identify system or procedural issues.
• Promote quality service, improve processes, and resolve or escalate complaints to meet customer expectations.
• Display excellent service skills to uphold the company's reputation.
• Remain calm when dealing with challenging behavior or hostility.
• Build positive relationships with customers, colleagues, and managers.
• Engage with changes in customer service to ensure continued value for money.
• Identify and resolve inquiries promptly.
• Respond to routine and complex queries, applying policies with attention to customer care and professionalism.
• Participate in performance reviews and work towards Key Performance Areas.
• Follow escalation procedures for complex inquiries.
• Work within a structured schedule, including defined breaks.
• Promote a safe working environment and report concerns to Health and Safety.
• Contribute to sales campaigns, clearance lines, and prospecting for new business.
• Participate in projects to enhance service delivery and customer experience.
• Manage customer information securely, complying with policies and legislation.