Customer Service Advisor - Uncapped Commission

JR United Kingdom; Barnard Castle; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Advisor to join their team in Darlington. This full-time, permanent role offers a competitive starting salary with opportunities for growth and bonuses. If you have a knack for building relationships and enjoy helping others, this could be the perfect fit for you. The company values flexibility, allowing you to manage your schedule while supporting your career development. With a supportive team culture and tailored training, you'll be equipped to succeed in enhancing customers' digital experiences. Don't miss this chance to make a meaningful impact!

Benefits

Online GP Access

Paid Carer's Leave

Equalized Family Leave

Discounts on EE & BT Products

Career Development Support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Dental Coverage

Qualifications

• Confident talker with strong communication skills.
• Experience in building relationships and customer service.

Responsibilities

• Engage with customers over the phone to discuss products.
• Provide support and solutions to enhance digital lives.

Skills

Communication Skills

Negotiation Skills

Customer Relationship Management

Education

High School Diploma

Job description

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Client:

EE

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill, or elderly
• Family Leave - equalized maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year, regardless of how you choose to grow your family
• Huge discounts on EE & BT products, including your mobile and broadband – saving hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and will support you in achieving your career goals
• Season Ticket Travel Loan – providing funds to pay for your travel to and from work upfront
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?