Customer Service Advisor - Uncapped Commission

JR United Kingdom; Spennymoor; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor in Spennymoor, where your communication skills can shine. This role offers a supportive culture and the chance to engage with customers, enhancing their digital experiences with tailored recommendations. With a competitive salary structure and uncapped commission, you’ll enjoy flexibility and benefits like 24/7 online GP access and generous family leave. If you're looking for a meaningful career with growth opportunities, this is the perfect place for you.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Optional dental insurance

Qualifications

• Confident communicator with strong relationship-building skills.
• Experience in customer service or sales is beneficial.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Provide tailored recommendations without hard sales tactics.

Skills

Customer Engagement

Negotiation Skills

Communication Skills

Relationship Building

Education

High School Diploma

Job description

Customer Service Advisor - Uncapped Commission, Spennymoor

Client: EE

Location: Darlington

Job Category: Other

EU work permit required: Yes

Job Details

• Type: Full-time, Permanent
• Salary: £25,087.00 rising to £25,684.00 at 9 months, plus uncapped commission
• Hourly rate: £12.82 rising to £13.12 at 9 months

Job Description

If you’re a confident talker who enjoys asking questions and building relationships, this role might be perfect for you. Whether you have extensive life experience or are skilled at negotiating daily family mealtime meltdowns, your transferable skills can help you succeed as a sales advisor with EE. We provide training to help you confidently discuss our products and services.

This role involves engaging with customers over the phone to enhance their digital lives and recommend suitable products. We don’t do ‘hard sales’—our focus is on helpful, tailored conversations.

We offer flexibility to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.

Benefits

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses
• Online GP access 24/7 for you and your immediate family, fully funded
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products, saving hundreds annually
• Support for career development
• Season Ticket Travel Loan
• Volunteering days
• Optional private healthcare and dental

Join our team for a supportive culture, meaningful training, and opportunities to build a lasting career. Apply now!