Customer Service Advisor

Sunbelt Rentals UK & Ireland; Chadderton; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Hire Controller in the Customer Service team, where your people skills will shine. You'll be at the forefront of customer interactions, ensuring their needs are met while maximizing upselling opportunities. This role offers a dynamic environment where your contributions directly impact customer satisfaction. With a generous rewards package and the chance to work for the UK's largest equipment rental provider, this position is perfect for those who thrive in a fast-paced, service-focused setting. If you are passionate about customer service and want to make a difference, we want to hear from you!

Benefits

Generous Holiday Allowance

Life Assurance

Retail Discounts

Employee Recognition Awards

Comprehensive Pension Scheme

Qualifications

• Experience in customer service, preferably in the rental industry.
• Ability to manage customer relationships and inquiries effectively.

Responsibilities

• Deliver best-in-class customer service and manage orders from enquiry to feedback.
• Build relationships with customers and maximize upselling opportunities.

Skills

Customer Service

Communication

Relationship Building

Problem Solving

Education

High School Diploma

Customer Service Training

Job description

Customer Services - It’s a People Thing

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, then there’s a place for you in our Customer Service team.

It’s not just about what you know; it’s about who you are. As a Hire Controller, you’ll play a vital role in our business by looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll be responsible for delivering a best-in-class service, using your product knowledge to maximize upselling opportunities. Your day will involve communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and fostering relationships with regular clients. You'll need to think quickly and use your initiative to ensure we provide the best experience and continuously improve our service.

This opportunity is ideal for individuals from a customer service background, preferably with industry experience, who want to see the tangible impact of their work in a hands-on, operational, service-focused environment.

What We Offer

Joining a successful FTSE100 company, the UK’s largest equipment rental provider, you’ll benefit from an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy or sell), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.