Customer Service Advisor

Starr Underwriting; West Yorkshire, Peterborough; On-site; GBP 20,000 - 26,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Contact Specialists to join their team in Peterborough. This role offers the opportunity to engage with customers who have opted in for assistance in their insurance search. You will receive comprehensive training and enjoy a supportive work culture that values work-life balance. With a competitive salary and generous benefits, this is a fantastic opportunity for those looking to grow in a dynamic environment. Join a team where your contributions are valued and where you can truly make a difference.

Benefits

Life Insurance

Workplace Pension

Teambuilding Events

Casual Dress

Company Events

Qualifications

• Minimum of 1 year in a customer service or sales role.
• Basic IT knowledge including email and MS Office.

Responsibilities

• Making outbound and receiving inbound calls to assist customers.
• Building relationships and understanding customer needs.

Skills

Customer Service

Communication Skills

Sales Experience

IT Knowledge

Education

GCSE or equivalent

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Customer Contact Specialist

UK, Peterborough

Vast Visibility specialises in the technology that powers Insurance Price Comparison Websites, working with most of the major UK Price Comparison brands. Our business is run from our conveniently located, city centre office in Peterborough, which is where the role is based.

As part of the Howden Group, which is one of the largest insurance broking groups in the world, our business is growing, and we are looking for enthusiastic Customer Contact Specialists to contact customers who have agreed to receive a telephone call so that we can assist them in their search for insurance cover. Using our state-of-the-art technology, you will be joining our company at the beginning of a new era of price comparison site shopping.

You will be making outbound and receiving inbound telephone calls on behalf of major price comparison websites. There is no cold calling – our customers have agreed for us to call them.

You don’t need previous experience in this type of role as we will provide you with all the training you need. You just need to be confident and enjoy talking to people.

At Vast Visibility we believe in a healthy work-life balance so you will not have to work silly shifts with us. This is further demonstrated with our generous employee benefits:

• Basic Annual Salary of £20,533 to £25,077 plus a monthly bonus giving you an OTE in excess of £26,500 per annum
• 37.5 hours working week
• 23 days annual leave per year bank holidays
• Life Insurance and Workplace Pension
• Teambuilding events

Key Skills

• You will enjoy having conversations with people, listening and building relationships, as it’s important that we really get to know our customers and understand their requirements so that we can help them find the right insurance provider.
• You may currently be working in a service or sales role and are now looking for a career and new challenge.
• You will have a passion to help people and give that excellent service so they will want to return when they have other insurance requirements.
• You will be ambitious. As Vast Visibility is part of the Howden Group there are plenty of opportunities to progress.

Qualifications and Experience

• You will have worked in a sales, service or similar environment – basically helping the general public with their needs – for a minimum of 1 year
• You have a basic IT knowledge – using email, word, excel
• You will have the ability to listen and converse professionally and clearly with people of all ages and backgrounds

Our team culture is one of Ownership, Collaboration, Compassion, and radical honesty. We are just a group of grown-ups working towards a common goal and remembering to stop and have some fun every now and then.

So if this interests you please apply now.

Job Types: Full-time, Permanent

Salary: £20,533 to £25,077 per year

Benefits:

• Casual dress
• Company pension
• Life insurance

Schedule:

• 7.5 hour shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Peterborough, PE1 1YJ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to provide 2 references - one must be from your current or most recent employer?

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Job Types: Full-time, Permanent

Pay: £20,533 to £25,077 per year

Additional pay:

• Performance bonus

Benefits:

• Casual dress
• Company events
• Company pension
• Life insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent