Customer Service Manager jobs in Grande-Bretagne

Location: Hybrid / Remote with office presence as required
East Hertfordshiree

We re looking for a highly motivated Council Tax Manager to lead the delivery of our Revenues and Benefits Shared Service. This is an exciting opportunity to play a key role in overseeing the administration and collection of over £200 million in revenues, driving performance, compliance, and excellent customer service.

As part of our management team, you ll be responsible for ensuring the effective and efficient delivery of the Council Tax function across multiple local authority partners, leading a talented team operating in a blended working environment.

• Lead, motivate, and support the Revenues team to deliver high-quality and compliant Council Tax services.

• Oversee the billing, collection, and recovery of Council Tax revenues.

• Manage End of Year and Annual Billing processes for the 2026/27 financial year.

• Ensure compliance with relevant legislation, policies, and audit requirements.

• Analyse performance data, identifying areas for improvement and implementing effective solutions.

• Liaise with internal departments, external stakeholders, and government bodies to resolve complex issues.

• Support the Assistant Director for Revenues & Benefits Shared Service with strategic planning and continuous improvement initiatives.

• Promote a culture of customer focus, accountability, and collaboration across the service.

We re seeking an experienced and confident professional with a proven track record in Revenues management and a detailed understanding of Council Tax legislation and processes.

You will bring:

• Significant management experience within a Revenues or Council Tax environment.

• In-depth knowledge of relevant legislation, policies, and procedures.

• Strong leadership and people management skills across diverse or remote teams.

• Excellent communication, analytical, and decision-making abilities.

• A proactive approach to problem-solving and service delivery.

• An IRRV Technician qualification (or equivalent experience) is desirable.

• Leadership and people management

• Analytical thinking and problem-solving

• Customer focus and service delivery

• Personal effectiveness and resilience

• Resource and budget management

• External and commercial awareness

• A stimulating, supportive, and forward-thinking work environment

• Blended working (remote and office-based flexibility)

• Employee well-being programme

• Free parking when working on-site

• Opportunities for learning, development, and career growth

If you re passionate about public service, leadership, and making a tangible impact in your community, we d love to hear from you.

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Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).