Customer Service Manager jobs in United Kingdom

Guest Services Manager

Nestled in the stunning Devon countryside, Cofton Holidays is a family-owned, award-winning holiday park offering exceptional guest experiences in a picturesque setting. With top-tier facilities, beautiful surroundings, and a friendly team, we deliver unforgettable holidays for thousands of guests each year.

Are you a natural leader with a passion for people and creating unforgettable guest experiences? Cofton Holidays in beautiful Devon is looking for a Guest Services Manager to lead our front-of-house team and be the face of our award-winning holiday park.

About The Role

As our Guest Services Manager, you’ll ensure guests are welcomed warmly and supported throughout their stay. From check-in to check-out, and every interaction in between, your mission is to deliver outstanding service and lead a team who are just as passionate about hospitality as you are.

This role covers everything guest-related — from pre-arrival communications and bookings to post-stay feedback and everything in between.

Key Responsibilities

• Manage the day to day running of the department.
• Lead and support the reception and guest services team.
• Ensure guests are greeted, and check-ins/check-outs, enquiries are dealt with efficiently.
• Handle guest feedback and resolve issues professionally and empathetically.
• Oversee online bookings, pool/activity scheduling, and admin tasks.
• Liaise with other departments (accommodation, maintenance, etc.) to ensure smooth operations.
• Coach and develop team members to deliver consistently high standards.
• Track all aspects of booking to ensure accurate record-keeping.
  
  

Essential Skills & Experience

• Experience in a similar customer-facing management role
• Advance business administration experience
• Excellent IT and typing skills
• Strong multitasking and time management abilities
• Calm under pressure, with great communication and leadership skills
• Confident using booking/reservation systems and handling payments
  
  

What We Offer

Working at Cofton Holidays comes with a range of perks and opportunities, including:

Working Hours

• 40 hours per week including weekends
• Shifts scheduled via weekly rota between 8:00am and 8:00pm
• Sundays and one weekday off
• Additional hours available
• A driving licence and access to your own transport are recommended due to our location and hours
  
  

Employment Benefits

• Free access to our onsite gym and swimming pool
• Employee Assistance Programme (EAP)– 24/7 mental health and wellbeing support
• Access to wellness programs and preventive care
• Onsite discounts– enjoy savings across food and beverage outlets, retail, and family holiday accommodation
• Workplace Pension Plan
• External discount schemethrough Salary Extras – including lifestyle and high street brands
• Ongoing professional developmentand training opportunities
• Recognition and reward platforms
• Team social events
• Free onsite parking
• Annual leave and uniform provided
  
  

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Closing Date

30/09/2025

Location

Guest Services Reception

Department

Guest Services Reception

Job Title

Guest Services Manager

Salary

Starting salary is £32,000 per annum

Experience

Supervisory or Management experience

City

Starcross , Near Dawlish EX6 8RP

Country

United Kingdom