Customer Service Manager jobs in United Kingdom

Mortgage Services Sales Manager

Countrywide Mortgage Services are looking for a fantastic leader of people, who currently works in the Mortgage Services world, to inspire growth and further success in Devon.

This exciting opportunity has arisen within a growing part of the Countrywide business in the Southwest, where we are seeking a Mortgage Services Sales Manager to build and develop a team of 10 advisers across our network of 9 branches. With a core of experienced advisers already in situ, we are looking for an experienced sales manager or top-performing adviser to strengthen the team further in Devon.

With great support from other area managers, a designated Mortgage Services Trainer and Mortgage Service Director, the role is suitable for ambitious candidates who thrive in a high-performance environment and take a personal interest in the development of themselves and their team.

With an OTE of £80,000, competitive salary, uncapped commission and company car available for the right candidate, this role as a step into senior management in the Southwest is a rare and great opportunity.

What’s in it for you?

• Competitive basic salary
• OTE circa £80,000
• Company car or car allowance
• Uncapped commission structure
• Comprehensive training and induction
• Progressive career opportunities within a national network
• Access to private medical care, pension scheme, and holiday entitlement
• Company incentives and recognition schemes

Key Responsibilities:

• Manage, motivate, and develop your team of Mortgage Consultants to consistently exceed business targets and deliver excellent customer outcomes.
• Monitor performance metrics, coaching for improvement, and ensuring compliance with industry standards and internal policies.
• Build strong relationships with estate agency leaders to align mortgage and property sales goals.
• Implement group strategies locally to support sustainable business growth.
• Maintain a high level of personal accountability and deliver a culture of continuous improvement and customer focus.

Your Background & Experience:

• Full CeMAP qualification (or equivalent) is essential.
• Proven experience in mortgage sales, ideally in a leadership or area support role.
• Sound knowledge of mortgage, protection, and financial services products.
• A proactive and structured leadership style, capable of influencing and Inspiring teams to reach ambitious targets.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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