Shared Service Manager Council Tax Revenues Benefits

CRA GROUP RECRUITMENT AND PAYROLL LTD; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local authority in the United Kingdom is seeking an experienced Shared Service Manager for Council Tax to lead its operations managing multi-disciplinary teams. This leadership role includes overseeing the collection of over £200 million in revenues, ensuring effective compliance, and delivering excellent customer service. Candidates should have proven management experience within Local Authority Revenues, a strong understanding of Council Tax legislation, and exceptional people management skills. The position consists of hybrid working arrangements.

Qualifications

• Experience in managing large-scale revenue collection.
• Ability to interpret and apply local taxation law.
• Strong organisational and budget-management skills.

Responsibilities

• Lead and manage the Council Tax function ensuring compliance.
• Oversee billing recovery and collection of Council Tax income.
• Manage hybrid working teams for service quality.
• Support annual billing and year-end financial processes.

Skills

Management experience within Local Authority Revenues

Knowledge of Council Tax legislation

Leadership and people management

Analytical and problem-solving skills

Customer-focused performance delivery

Revenue collection management

Communication and stakeholder management

Education

IRRV Technician qualification or equivalent experience

Tools

Revenues & Benefits software systems

Microsoft Office applications

Job description

3 months contract with a Local Authority

Job Summary

East Hertfordshire District Council is seeking an experienced Shared Service Manager Council Tax (Revenues & Benefits) to lead the administration and collection of Council Tax across its shared service.

The successful candidate will oversee the efficient delivery of Council Tax operations manage remote and office-based teams ensure legislative compliance and deliver outstanding customer service.

This is a key leadership role supporting the Assistant Director for Revenues & Benefits Shared Service in the collection of over 200 million in revenues annually.

Key Duties / Accountabilities (Sample)

• Lead and manage the Council Tax function across the shared service ensuring accuracy compliance and efficiency.
• Oversee the billing recovery and collection of Council Tax income exceeding 200 million.
• Manage and motivate team members across hybrid working arrangements ensuring consistent performance and service quality.
• Support the annual billing and year‑end processes for the 2026 / 2027 financial year.
• Liaise with internal departments partner authorities external auditors and government agencies to ensure effective delivery of statutory functions.
• Monitor service performance and implement improvements to maximise collection rates and customer satisfaction.
• Ensure adherence to relevant Council Tax legislation policies and procedures.
• Provide strategic and operational support to the Assistant Director for Revenues & Benefits Shared Service.
• Maintain accurate reporting performance monitoring and resource management.

Skills / Experience

• Proven management experience within Local Authority Revenues or a shared service environment.
• In-depth knowledge of Council Tax legislation procedures and enforcement processes.
• Strong leadership coaching and people‑management abilities.
• Excellent analytical and problem‑solving skills with sound judgement in decision‑making.
• Demonstrated ability to deliver high performance in a customer‑focused environment.
• Experience of managing large‑scale revenue collection and reconciliation processes.
• Competence in interpreting and applying local taxation law and regulations.
• Excellent communication interpersonal and stakeholder‑management skills.
• Proficiency in using Revenues & Benefits software systems and Microsoft Office applications.
• IRRV Technician qualification or equivalent relevant experience is desirable.
• Strong organisational budget‑management and resilience skills.

Additional Information

The closing date : 14 / 11 / 2025.

Location

Wallfields Offices Hertford SG13 8EQ (Hybrid working minimum one day in office Fridays).

Hours

37 per week Monday to Friday.

Employment Type

Full Time

Experience

years

Vacancy

1

Monthly Salary

Salary : 37 - 37