Customer Service Manager - UK and Europe

Michael Page (UK); Sheffield; Hybrid; GBP 50,000 - 58,000; Full time

Job summary

A leading global product distributor is seeking a Customer Service Manager to oversee their UK & Europe CS function based in Sheffield. This role includes managing teams across multiple sites, driving process improvements, and ensuring high levels of customer service. The position offers competitive salary and benefits, including a bonus and flexible working options.

Benefits

Salary between £50,000 - £58,000

Up to 10% bonus

Private Medical Insurance

×4 life assurance

Free parking

Clear career development plan

Responsibilities

• Direct management of UK & European CS function across 3 sites.
• Management of OTIF & customer order book.
• Lead process improvement activities to drive efficiency.
• Ensure world class service across multiple customer contact channels.
• Lead implementation of new channels and systems.
• Create and present reports on customer satisfaction and function performance.
• Work closely with department leads across Supply Chain and Logistics.

Skills

Experience leading a Customer Service function

Management of European or remote customer service teams

Management of complex European orders

Process automation

Understanding of customer contact channels

Job description

• Global Business
• UK & Europe

About Our Client

Page group are delighted to be partnering with a leading global product distributor on the appointment of a new Customer Service Manager - UK & Europe. Reporting into the UK Board, the role will have full operational and strategic responsibility for a multi site, international CS function, supporting both B2B & B2C products globally

Job Description

• Direct management of UK & European CS function spanning across 3 sites with a combined 13 fte
• Management of OTIF & Customer order book, ensuring the smooth movement of goods from multiple European Warehouses to customers based across Europe
• Lead process improvement activities across the departments, driving process automation where possible to improve efficiency, reduce time and cost, and drive customer satisfaction
• Ensure world class service is provided across multiple customer contact channels including phone, email, live chat, Portal, and multiple other channels
• Lead the implementation of new channels and systems where required focused on automation and process improvement
• Create and present key reports to board level focused around customer satisfaction, customer behaviour and function performance
• Work closely with department leads across Supply Chain, Logistics and Sales to identify areas for improvement across the entire customer supply chain

The Successful Applicant

• Experience leading a Customer Service function
• Management of European or remote customer service teams internationally
• Management of complex European orders - moving goods across Europe (export)
• Ability to demonstrate process automation
• Strong understanding and exposure to customer contact channels

What's on Offer

The role of Customer Service Manager - UK & Europe will join a global business based at their European Head Office based in Sheffield. The role will require travel to other European & Global sites occasionally.

The role will be 4 days on site, 1 day from home, with flexible working hours available.

• Salary between £50,000 - £58,000 depending on experience
• Up to 10% bonus based on personal and business performance
• Private Medical Insurance
• ×4 life assurance
• Free parking
• Global exposure
• Clear career development plan